Five Guys — Restaurant in Watchung

Terrible Experience - Missing Items and Unprofessional Customer Service

I've had the unfortunate experience of ordering from Five Guys multiple times, and each time has been a disappointment beyond belief. It seems that they have perfected the art of messing up orders, as missing items have become a recurring theme in my interactions with this restaurant.

On my most recent order, I once again found myself shortchanged by Five Guys' inability to get a simple order right. A missing burger was the cherry on top of this already disappointing sundae. It's baffling to think that a restaurant can consistently fail at fulfilling such a basic task – accurately putting together an order.

As if the repeated errors weren't enough, the real icing on the cake was the customer service I encountered when I tried to address the issue. Upon calling to complain about the missing burger, I was met with a level of unprofessionalism that left me utterly speechless. The representative on the phone seemed disinterested and even apathetic about my concern. It's as if they've become immune to customer complaints due to their constant mistakes. This attitude is a glaring reflection of the restaurant's lack of commitment to quality and customer satisfaction.

In a world full of dining options, there's absolutely no reason to waste time, money, and patience on a restaurant that consistently fails to deliver – both in terms of food and customer service. Save yourself the headache and choose a dining establishment that values its customers and their...

Highly recommend ordering ahead online if you’re not getting a grilled cheeseburger. I ordered before I left my home and it was not ready. My total was approximately $20 for my chocolate shake and cheeseburger with a extra patty. The Burger was amazing, I topped it with onions, pickles, lettuce, tomato, mayo and ketchup. The shake was very disappointing, when he first gave it to me there was no chocolate added and I informed him I wanted chocolate not vanilla. He put syrup in but it still came back to me Tan not close enough to brown so there was barely a cocoa taste to it. Vanilla is so bland to me so I did not enjoy it. Will definitely visit again because the burgers are so worth it. Even though I no longer eat fries I do recommend them. They’re great and they give you way more than the serving size so you can...

I'm a fan of Five Guys and had just moved into the area. I wanted to take a trip to the Watchung location for my favorite, a triple patty with bacon. The staff was very friendly, the location was very clean and what impressed me the most was how meticulously the very nice woman assembled my burger. Slowly, methodically and with the utmost care and concern for presentation. I took my order to go and drove home. The burger looked like something off of marketing materials. Perfect, not smashed down or flattened. It tasted delicious, was cooked perfectly. As a Five Guys fan, I usually have a great experience at the many locations I've visited, but I was so impressed with this location, I really wanted to acknowledge their fine service and attention to detail. I'm happy this location is 'my' location for Five...