Dunkin' — Restaurant in Waterbury

The old lady at the window was beyond rude. I asked for an iced mochiatto which is usually half milk half strong coffee. They gave me a cup of milk with a splash of regular coffee. My chicken chorizo wrap was frozen on the inside. I asked for a different coffee since it wasn't done right, and they gave me the sane thing again. If I wanted a basic iced coffee, I would not have paid the mochiatto price. Honestly, the Hamilton location always gets my order wrong or give me a drink with expired milk. Anytime I think enough time has passed, this location reminds me just how much they suck. I'll keep to Starbucks, if I'm going to overpay for my breakfast, I'd like my order to ne correct and the staff to be a least a little bit friendly. Don't waste your time or money on the Hamilton Ave location. Zero customer service skills with overpriced coffee that they WILL get wrong and be upset at you for...

Let me start off by saying I’ve only been here a few times. And each time was not a pleasant experience. 1) the manager Arta has no customer service. She rushes you at the drive thru window she literally told me to hurry up!!! 2) I asked for extra cheese on a wrap and wasn’t even give that. 3) the manager seems to be rushing her workers because they always tell us to move up even if it’s a simple order. I’ve never been rushed at a drive thru. I worked drive thru and never ever rushed a paying customer. I don’t have my receipt which is why I’m writing a review. I might just go back just to get one so I can write a survey. The quality of food and drinks are good but the service at drive thru isn’t. The manager will be at the window right behind her worker breathing down their necks! It’s so rushed. Maybe walking in is a different experience. But drive...

The 2 "gentlemen" (a.k.a. unprofessional douchebags) were at the very least just that. They closed the doors 18 minutes early and when approached at the door he huffed, puffed, groaned, moaned, and cussed under his breath. Fortunately, for their sake I have completed multiple classes of mandatory anger management and successfully gained some knowledge as well as some patience from these "mandatory" sessions. LOL!! At the very least, I am grateful for the fact that I was able to fill my home container of sugar. To top it off, I will not need any straws nor napkins for the "kiddos" in my vehicle or home!!! So thanks guys for Everything!!! Your service was GREAT AND UNEXPECTED!!!!!! I WOULD HIGHLY RECOMMEND ANYONE IN THE HAMILTON AVE AREA OF WTBY NOT TO STOP THERE AT NIGHT NOR...