Dunkin' — Restaurant in Watertown

I am one of the car haulers that deliver cars to all of the car dealerships around you and all over the New England area. Last week I was refused service because I didn’t have a car. I walked up to the window and was told that they can’t serve me. I even showed your employees my truck with loaded cars on it. I won’t buy any more coffee from your location any more. Your front door is locked and as far as I know it’s not illegal to sell me coffee as a walk up. My car hauler for ten cars is definitely too big for your drive through. I hope you’ll be able to change your policies and try to serve the walk ups as well, as other drive thrus do. I’d like to add that there was no other cars in the drive though when I was there. Good luck with...

The customer service was horrible through the drive-thru. Whomever worked drive at 4:25 pm the 29th of November has a negative attitude. As I placed my order one would have thought I was interrupting their day. I received part of my order (snackin bacon), it was ice cold. Yuck 🤢!!!! Once at the window I had to wait a little for part of my order (no problem), but because this person forgot to give it to me it was apparently my fault I was still sitting their. As I left I still said thank you, I appreciate what people do, no job is easy, however although I said thank you loud enough and more than 2 times the person deliberately ignored me! No response, no answer, nothing! If I could give this D&D a 0...

I was forced to pay for my drink twice by a short lady with black hair because their system didn’t show my order on their side. I showed her everything went through on my side and the money was taken out and that I was at the right location and she was rude and kept cutting me off to say to contact Dunkin about it. I tried to contact Dunkin about it through the receipt but no response. I haven’t been back since and don’t plan to if this is how they treat their regulars. Not gonna lose any more money to a big company like this cause they can’t keep up with their system...