Cousins Subs — Restaurant in Waukesha

My family and I love Cousins Subs! However we are tired of getting disappointed at this location. This location is closest to us so we do come here often, however after today I think we will drive and extra mile to go to a different location. We've had our subs made wrong, numerous times, sometimes so sloppy I wish I hadn't paid for it, one time being that the sub had no meat or anything simply just cheese, seriously? I get it, mistakes happen, but mistakes happen too often here. They are always out of the different bread types, which maybe if you're always running out, you should order more? If Cousins advertises varieties of bread, those varieties should be available majority of the time, I would think. Service..... There are only two employees there that I can really tolerate, I wish I knew their names. One is a man who works during the day and another employee which is usually in the afternoon/evening with glasses and a backwards Cousins visor. The two mentioned are very personable which is a lot more than I can say about the rest of the staff. Attitudes and eye rolling are not something people want to deal with when visiting a local business. Moving forward we will continue to visit the Cousins locations on Grandview Blvd and Pearl Street, where we don't feel like a bother and we will be able to order all of the things we like. I always tell myself to give them one more shot and I'm let down every...

I ordered my food From Them through the app and i never received it the app is not great at all doesn’t give you the tracker of the driver Name or anything when i called they were telling me i have to call DoorDash when i ordered the food Through the app….The manager said she’ll call me back not even letting me know if I’ll received my money back…Due to them being on Lunch….YES THIS WHAT I WAS TOLD…I had the Order Number reading it out to them and they said they can’t do anything with it….I even explained to Them Constantly how it’s through you guys Not the door dash App I even read back my transactions letting them know it says Cousins Sub & a DoorDash Says DoorDash Wendy’s…

I wouldn’t get delivery through them at All…And the way it was handled like i didn’t spend 50 bucks…I door dash a lot and tip very well & I wanted To Try cousins delivery Since they wanna TRY and be Jimmy John’s…& Yess Epic Fail continue through door dash where you can TRACK...

Staff are gems, management, wavering on social aptitude. Made a split payment on a previous order cash/card and for some reason was charged to card only. Went in to explain that something went wrong and my cash seems to have vanished from the transaction. Knowing very well that there's an issue with cash with no paper trail it would make it difficult to prove, but nonetheless I wanted to bring it to their attention in case this has happened before. I've never had an issue with this location so this was very unusual. The manager never asked me what happened just shot me a nasty "what am I supposed to with this?" While clearly almost throwing my receipt. I just wanted the employee to be held accountable, but we never even got to that point in the discussion because of him getting defensive and louder the longer we talked. Love this location but definitely...