Taco Bell — Restaurant in Waukesha

My experience at Taco Bell on Sunset in Waukesha today at 7:30pm was an absolute nightmare, and I feel compelled to warn others. The service was beyond unacceptable, taking a ridiculous 45 minutes to receive a simple box order. The drive-thru and lobby had people, but it wasn’t really that busy; yet everyone was just waiting for their orders, and no one was actually eating. Employees were excruciatingly slow, moving without any sense of urgency or purpose. They weren’t even talking to each other—just aimlessly wandering, often walking one way only to turn around and walk back from where they came. It was infuriating to watch, and they seemed completely inattentive to customers’ needs. To make matters worse, they were forgetting items in customers’ orders. One employee was trying to verify orders but still continually got them wrong, and customers had to repeatedly request items to get their orders corrected, which only added to the frustration and chaos. The hygiene practices were utterly deplorable. Employees were not wearing hairnets or beard nets properly. Shockingly, the manager, who was preparing food, was no better. His beard net was ridiculously placed on his hat instead of covering his beard. I also watched in horror as one employee, who had a beard with no beard net, scratched their face and then immediately handled food without washing their hands. Another took an order from a customer and went straight to preparing food without cleaning their hands or changing gloves. This blatant disregard for basic food safety standards was the final straw. Disgusted by what I saw, I demanded a refund and left to eat at a different establishment. The complete lack of professionalism, missing items, and shocking hygiene violations made this visit unbearable. I won’t be returning to this location, and I strongly urge management to overhaul employee training, improve order accuracy, and enforce proper health regulations. Taco Bell on Sunset in Waukesha, this is...

I ordered in the drive-thru. When prompted I placed my order. I clearly spoke my entire order and gave ample time for the worker to take my order.

At the window I paid, asked if I wanted any hot sauce (which is good, because most T-Bell's I've been to NEVER ask, so Kudos to this point). After pulling away I did what I hate having to do, but have learned to always do after doing a fast food drive thru... I pulled over to check and make sure everything was there. It was not. One item was missing.

Now, to their credit, I was not charged for the item, but I did order it and the person did acknowledge they heard my order. However, when I walked in to explain what had happened, I was told that I should've paid closer attention to the screen when ordering!

I understand the screen help catch those problems, but I am not responsible for punching the right buttons and I should not have to catch the mistakes of Taco Bell employees. AND WHAT'S MORE, no customer should ever be told that such a mistake was indeed the customer's fault in any way, shape or form.

To be honest, I would not be posting this if the employee I spoke with after noticing my missing food had simply said, 'no problem, we'll fix that.' It's this type of common sense that has gone out the window and it is extremely noticeable in fast food. Unfortunately, for those companies, certain people (like me) take notice and are not willing to bend over and take this kind of inferior service in such an...

Took 2 months and fighting tooth and nail to get our money back. 1 hour of waiting and the food wasn't ready. We had just left the vet and found out our dog had maybe 1 week to live. We wanted something quick to just get home. 1 hour of waiting! Finally summoned the (disgusting) "manager", and said we are done waiting, I want our money back. He said to cancel on the app. There was no option to. So we left and went to Panda which took less then 10 minutes. When we got home, we got a notification that our food at Taco Bell was ready. She opened a dispute at her bank, didn't work. Called the customer service multiple times and boy are they a treat. Rude. 5 attempts later and just got off the phone with a terrible customer service rep. No real apology, just a script. still need to wait 5-7 days. Couldn't issue a gift card to us which is a joke. We paid 30 bucks for a 2 month hassle. We expect a reasonable gift card. Close this location down, and hire more people to answer your customer service calls. Each time we call it's 30 minutes....