Chuck E. Cheese — Restaurant in Wayne

Chuckie Cheese has been around since I was a kid myself, now having to celebrate my 3yr Old Birthday here was a huge disappointment. So you have 2hrs to your party, however our attendee had rushed us 1hr 30min to wrap up and pay the bill right away not once but twice, let's not forget the fact of they don't do gratuities on CC, it must be cash. Now food, pizza was ok, but it took a while before I told an employee that we needed plates for the pizza and utensils for the desert and cake. It's a poor customer service run business because if you want a drink your walking across to the soda fountain rather then providing pitchers. Secondly we paid for the Ultimate package, and let me tell you I'd think twice about paying for any package because you aren't getting your monies worth we spent almost $500 in a party of 12 kids, for 1 14" Pie which is a joke, a 10" chocolate cake, we didn't take the goodie bags because it's cheap chochky toys, they never followed through with the package value and what it Intel's. Cleanliness is below satisfactory they don't have any attendees wiping down games or cleaning bathrooms. Bathroom is a epic disappointment. Attendees don't smile they all look miserable, or annoyed, or they hate they're job, not even knowing if a manager is present to help reassure the quality and customer satisfactory of a great experience. Let's be real if the company is spending millions of dollars to operate, advertise, and have employees work for them and promote the motto "Where a kid can be a kid" then do it, if not then either replace the staff and management or change the branding mentality. Don't let this become a lame brand that turns into Friday Night at...

I visited this Chuck E Cheese yesterday. I haven't been to CEC for about a year. We went we played, it was an okay visit, I've been to better ones. The reason why I'm giving this review a 1 star, is because I still had tokens from previous visits and I wanted to exchange them for points. I was told I couldn't and that there was a single game in the store that takes tokens and I had to play that one to get tickets. To me this makes no sense. I'm sure they still have several people still bringing in tokens, and how come we can play that one game but you wouldn't exchange them for points. I told the cashier that I didn't want to play that one game. She said I had no other option. I decided to write to their Customer Service department and this is the response I got from them.

"Thank you for taking the time to email us about your recent visit at our Wayne Chuck E. Cheese’s. Unfortunately, we can no longer convert tokens to play passes. We switched to play passes almost four years ago, and have allowed several years for the transitional period. I apologize for any inconveniences."

Now I'm stuck with tokens I purchased a few years back ( I used to purchase a lot of tokens, back then), and even though they still have random games in select locations that accept tokens. Their response was that I'm pretty much stuck with these tokens. I mean I get it you took my money back then and yesterday, why would you care . In my opinion this is not fair, they should honor their own tokens. I will not be visiting this Chuck E Cheese or any...

Wonderful watching all the kids having fun. But WATCH your money. I ordered breadsticks and a soda. A man who looked like a manager said. " Anything ELSE?" " No thank you." Responded. " are you SURE?" " YES. Thank you." " That will be $8,51. Do you have a penny?" " SURE. As a matter of fact,I have 51 cents." I responded AGAIN he asked..." IS THAT IT?" I could see he was upset I had made a small order. " YEA.HERES MY 51 CENTS" almost slamming my change. " And here's a $20." And didnt take my eyes off of it. He quickly gave me a ticket number,saying thank you, then proceeded to look " busy" with OTHER things looking back and forth. It WAS very busy but I got the sense he thought I would just walk away. When I DIDN'T he says.." OH.Your order will be taken to you." " OK GOOD." I responded but with a nod as if to say...." where's my change?" " Oh yes" and he goes into the register. He hands me $10 and $1. " NEXT!" He says. " EXCUSE ME! I GAVE YOU $20.51 for my $8,51 ORDER. YOU OWE ME $12.!" With the $11 still in my hand,HANDING IT TO HIM. He TAKES my receipt and starts reading it as if it were a documentary. After a full HALF A MINUTE?...." Oh yes! Sorry about that. " " Yea...Right." I responded with a smirk. Its ONLY A DOLLAR,but he could be doing it to unsuspecting customers who are keeping watch of their kids. It can add up. He was NOT some teen employer. He was MANAGERIAL. I gave a 3 STAR because the place was nice and everyone was having a good time. But BE CAREFUL when you...