Five Guys — Restaurant in Wayne

So Five Guys located in the West Belt Plaza in Wayne on Rt. 23 South is open. Not to be confused with the other Five Guys on RT 23 Northbound. This location is very close to Willowbrook Mall.

For about a month now we've seen the signs that this Five Guys was going to open. So when they finally opened we were ready to chow down on some burgers. We were quite surprised that the opening, which to us was a grand opening,being a first day and all, didn't seem special at all.  There was no big fanfare no giveaways or anything. Could this have been the soft opening? Time will tell.

Anyway passing on by that, we got two cheeseburgers and a fries with a drink and just to try out this location.

It was great to see so many people working that day although there seem to be too many people, especially given the fact that there is only about 4 customers in the store. We would assume that's because of the lackluster of a grand opening. So we got our burgers and while the burgers and fries were good, the presentation was definitely below-par the burger was sloppy and hard to even eat in one piece while the fries were dumped in the bag as seen in our picture.

This Five Guys isn't that large a location but it seems like it would be a nice addition to the mall. Remember that if you have a peanut allergy, then you probably shouldn't come here as they have open boxes and a warning at the door about that. Of course we love the peanuts it's their thing to have peanuts in the store and they're always good!

Compare this to the grand opening of the Krispy Kreme on the same day in Rutherford and you can clearly see the difference to a true...

It’s a five guys so the burgers are gonna be great. Problem with this location is the meat is served super fresh. So fresh indeed that they MUST be stunning the cows and gutting them on premises. It explains why when you enter and empty five guys it takes nearly 25 mins to complete an order.

I’ve been to other five guys locations far busier and gotten my food in a fraction of the time. Don’t know what is going on with this particular location, but man alive I haven’t seen service this slow since I went to a Sloth Burgers.

The owner of this location needs to step up their game and get on top of your staff. 25 mins for an order is beyond ridiculous in an almost empty store. As I stated before the only explanation would be that they are stunning and gutting the...

TL;DR Provided feedback to the store. There was a failed attempt to fix the issue. Received $0 gift card.

I gave them a couple chances, but my experience and the overall operation of this store is a really bad reflection of the company as a whole. The soda machine was messed up (too much soda water, not enough syrup). I provided that feedback to the store. Was just hoping it would be fixed for next time. DIRECTOR OF OPERATIONS reaches out and offers a gift card for my troubles. Never get it. I follow up, and it is delivered a few weeks later. Unfortunately, the gift card they sent had ZERO dollars on it. It felt like an insult. Oh yeah, and when I returned to the store the soda machine was slightly better, but still mostly tasted like soda water. 0 for 2. Will...