Sarku Japan — Restaurant in Wayne

Sarku Japan is national chain of Japanese takeout restaurants, mostly in the northeast. I have over the years been to at least twenty of their locations, and never been disappointed. This Sarku Japan in Willowbrook Mall, Wayne, NJ, is yet another in a long line of this chain to meet my expectations. My favorite dish here is the teriyaki, both beef and chicken, which is not just the meat and sauce, but also a generous portion of rice, both steamed or fried, and topped off with a huge dollop of steamed vegetables, the same that one would find in my favorite non meat choice, the Veggie D'Lite. The portion served is more than one meal for me, so I gladly take it to go, and get a nice little meal the next day. Their sushi rolls are also a treat. Service here is, as in all other Sarkus, top notch and enthusiastic. Even the cooks convey the impression that they love their work....

I ordered chicken teriyaki and asked that no mushrooms be included. Instead they omitted all the vegetables. The chicken was dry and they didn’t even include any sauce. I ordered two different types of sushi (expecting they will come in their individual container) and the sushi was packed in one box, no soy sauce, two thin slices of ginger and it arrived warm. So I had to scramble and find another container so I could drop off the second box of sushi to the second recipient. Definitely not ordering again. They always cheap out when it comes to the chicken in the chicken teriyaki. The shrimp tempura roll - the shrimp was not thoroughly cooked in the middle. What a waste of...

I’ve always loved this place. The food is great and customer service has always been great. However, today was different. I’m not sure what was going on with management today. I asked for sushi and the workers told me the rice wasn’t ready. Now, I knew one of my friend’s wanted sushi as well. I called her and she told me they gave her no issues. I go back and there the workers are, making her sushi she ordered prior to me asking. And they gave a big spoonful of rice to someone else. I asked again if I can have a sushi since my friend has sushi and I literally see it. They looked at me, and each other, and finally made my sushi. I don’t know why I was the only one...