**Followup from the next day: Called the location, person on the phone was very nice and helpful. Was explained they use a 3rd party company for some deliveries and that caused the mess up. Sent the order for lunch. Pizza and cheesy bread was good. Delivery driver was also super friendly. Changing from a 1 star to 5 due to recovery.
Ordered on a Friday night after a long day, the online system took the order. Had to do delivery due to my car being in the shop, normally I do takeout when I can. Hour after the order time and no pizza. Decided to walk 15 minutes up there and the store is closed shut, no one is around. Online system still shows pizza is "Constructing Pizza" Don't know why you say you are open if you are not, and if you don't have the staffing to make deliveries just call us and let us know. We get it, but don't take our money for a pizza if you won't provide the service you offer. Will still rate the pizza and atmosphere properly, they should not suffer a 1 star rating due to mismanagement...
Read moreFirst time ordering. I haven’t tried them and I thought they had good deals. I placed the order online and then I get a text message from DeAnna. They don’t have drivers until another 2 hours. That I should pick up my pizza. The purpose of delivery is so that it get delivered. I called the store and some girl answered and was like “Yeah”. Deanna gets on the phone and I explained to her I want a refund. The website directs you to another part to pay (in most cases a third party that accepts payment) and she just talked to me like I was wasting her time but that she received the payment. Hopefully my refund comes through. I take this as a inconvenience and I will not use them next time. If I were you, ordering a pizza online…just call to see if they have drivers. No reply is...
Read moreThis is the second time in 3 orders they have messed up my order at this location.
First time I ordered their pepperoni magnifico and it arrived with no pepperonis on it….I was shocked. Then I was told they couldn’t deliver me a new one because they had no drivers. What? Really?
Today I ordered pizza for delivery. I was called an hour later to be told they do not have a delivery driver until 6pm but my pizzas are ready if i want to come get them. An hour after my order? Really? Then the arrogant manager gets on the phone with an attitude and proceeds to tell me she was too busy to call when the order was placed. After a few choice words, she rudely hung up on me.
I love Marcos pizza but the managers at this store should go back to cooking pizzas. They should...
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