Home Town Pizza — Restaurant in Wells

The food is ok..... The service is absolutely terrible. I’ve been here a few times and tried to go more during the last couple months to support as many local businesses as I could.

The last interaction, which will be the last interaction could have been handled very simply. Instead the man behind the counter who was not wearing any kind of face covering nor was anyone else working there (I’m not sure what the laws are regarding that at the moment but I know every other restaurant I’ve visited lately they have been wearing them) was very dismissive and rude about my concerns that their door sign advertises the use of ApplePay. Yet it is actually not an option there due to them not being equipped for it.

I know it’s something small and most of the population are not effected by this. But during a time where contactless method of payments are becoming more normal, being rude to a patron that addresses a potential issue should not be the answer. Especially when it’s as easy as taking down or modifying the sign to be more accurate to avoid issues later with other customers.

If this were the first incident where the person working behind the counter was less than professional I would have chalked it up to maybe he was having a bad day. Unfortunately, I have had several incidents where being rude and dismissive is the common theme and apparently after reading a number of comments I’m not the only person. Like i said at the beginning the food is ok. But a serious attitude adjustment needs to happen within the constructs of the business. I highly suggest the restaurant take a good look at Jon Taffer’s from Bar Rescue free new training on resetting America. Because life as we knew it has changed and if businesses don’t adapt they will end up like...

If I could rate this place in the negatives, I would.

Walking into this dump was like stepping into a dirty ashtray. The entire place reeked of cigarettes, like the staff literally chain-smokes right there in the kitchen while pretending to make food. If that’s what you want to call it. Because what came out of that kitchen wasn’t food—it was a biohazard.

I ordered pizza and mozzarella sticks and ended up with a full-blown nightmare on a paper plate. The pizza smelled like straight alcohol—I don’t even know how that happens unless you’re storing dough in a liquor bottle. The crust was soggy, and the cheese slid right off like it was trying to escape this monstrosity. It was unrecognizable as pizza. I threw the entire thing in THEIR OWN TRASH on my way out.

The mozzarella sticks? Tasted like fish sticks. You can tell they don’t bother changing their oil—it’s like they deep-fry everything in the same ancient grease. Completely foul.

And the customer service? Absolutely disgusting. When I went back to try and calmly explain how horrendous the food was, the guy working there cut me off, said “have a nice day” with a smug attitude, and refused to even listen. Oh, and no refunds. They just take your money and laugh in your face.

This place is a health code violation waiting to happen. I honestly don’t understand how they’re still allowed to operate. Someone needs to shut this place down before they poison someone.

You’ve been warned. Eat here if you want to waste your money, your time, and maybe even a...

I purchased over $50 worth of food from The Town Pizza in Wells, ME, including a large bacon pizza, large mozzarella sticks, large fries, and a large chicken parm. The food was inedible—the pizza smelled like alcohol, the mozzarella sticks tasted like fish, and the toppings slid off the pizza completely due to it being soggy and poorly made. It was disgusting.

The only item that was partially consumed was the fries. I returned to the restaurant very calmly and professionally, simply hoping to explain the situation. I wasn’t rude or demanding—I just wanted to be heard. Instead, the staff were completely dismissive, interrupted me, and refused to acknowledge the issue. I was told “Have a nice day” and “We don’t do refunds.”

This is unacceptable customer service and a potential public health concern. I believe this business should not be operating under these conditions. I request a full refund and expect the matter to be taken seriously.

A report to the BBB was finalized today and to the Maine Health Department for an emergency inspection due to the facility reeks of cigarette smoke when you walk in, suggesting possible violations of food safety and cleanliness standards. I am concerned about the safety and hygiene of this establishment, especially considering children and families are...