This might be wordy, but it's worth the read and meant to only help the business thrive and improve.
We don't head to Wellsboro as much as we should when we decide to go out to eat, but since all the buzz recently that The Roost got for being featured on the Roadshow—America's Best Restaurants, we decided we needed to check it out.
We visited this past Friday night for dinner, expecting it to be busy, which it was, but we were able to be seated right away. The place is small but laid out nicely, and the décor is exceptional—a very cool atmosphere! We were impressed by the refined look of everything right down to the menus.
The hostess was very pleasant upon seating us, but our server might have been fairly new at the gig because he lacked in areas that are very important when waiting tables, drink service being one of those. We weren't provided any glasses for water, although a half-empty water pitcher was sitting on our table when we were seated. The drinks we ordered came out timely and were very delicious, but our glasses sat empty for a while before the hostess asked if we wanted any refills or to order something else. The bartender did an excellent job at making my margarita, and my husband enjoyed the beer selection. Our daughter ordered the strawberry lemonade, and that was also good.
We ordered an app (fried pickle chips—YUM), and they came out timely as well; however, we weren't provided any small plates, silverware, or even napkins to ration out the app, so we allowed them to cool in the dish they were brought in. I had to snag our server and ask for those things and napkins; it was because they didn't have any small plates available at that time... finally, about 15 minutes later, our server brought us small plates, but I told him to use them for another table because the app was almost gone by this time.
We received our meals approximately an hour after ordering. My husband and I ordered the NY Strip Steak entree with pricey add-ons of mushrooms and onions, and the meal came with a potato choice and sad roasted asparagus. I asked our server where the steaks were from, and he said he'd ask the chef. After asking him a second time, he returned to let us know the steaks were from Nebraska. I was a little disappointed that they weren't locally sourced. Besides that fact, the steaks were good and cooked as ordered; however, the asparagus needed help! Both of our sides were mostly thin, woody pieces of asparagus stalk that really should not have made the plate; we each only had a couple of tender spearheads that were good, but for the price of the dish, the entire side should be pleasantly edible. I had the dauphinoise potatoes, but my husband can't handle dairy very well, so he opted for french fries. Both potato sides were good; however, they were very small in portion size for the price. Our daughter ordered The Marg (margherita-style flatbread pizza). It was ok; however, the basil was dried up and wilted. Basil should be added after cooking so that it is green and fresh. The sauce/cheese combo was a little on the sweet side but still edible.
Overall we felt that The Roost prices were a tad high for what we were presented with, and the service needs some improvement. The vibe of the restaurant atmosphere and décor was the most impressive thing about it. We won't totally disregard going back in the future, hoping that improvements are made; however, we've eaten at other local establishments for the same higher-end price but had a much better experience overall with better taste quality, portion size, and...
Read moreExceptional Dining Experience at The Roost – 5 Stars Across the Board!
I recently had the pleasure of dining at Roost, and I can confidently say that it was a remarkable experience that exceeded all expectations. From the food to the ambience, the vibe, and the customer service, every aspect of this restaurant deserves a solid 5-star rating.
My first visit to The Roost was with my family for dinner, and it left an indelible impression on all of us. The food was simply outstanding, offering a diverse range of delectable options that catered to our varying tastes. The flavors were exquisite, and every dish was executed to perfection.
The ambience is another standout feature. The restaurant exudes a cozy and inviting atmosphere that makes you feel right at home.
What truly sets Roost apart, however, is its impeccable customer service. On my second visit, I found myself in a bit of a time crunch and the wait time was for about 45 minutes. I wanted to just have a cup of their renowned coffee. When I explained the situation to the lady at the reception, she went above and beyond to accommodate my request. She promptly consulted with one of the managers and arranged for a to-go cup of coffee, without charging me a cent. This level of service and attentiveness genuinely touched me, and it reaffirmed how much ‘The Roost’ cares about its customers.
‘The Roost’, you are truly awesome! Your dedication to providing exceptional experiences is commendable, and it's evident that you go the extra mile to ensure customer satisfaction. I want to express my heartfelt gratitude for the kind gesture during my second visit. It's acts like these that create loyal patrons.
I can't wait for the next opportunity to visit Wellsboro because I know without a doubt that this restaurant will be at the top of my dining destination list. Keep rocking, guys! Your commitment to excellence shines brightly, and I eagerly anticipate the next culinary adventure you have in...
Read moreWhen I was in college I used to get takeout from the roost almost weekly as I love their wings as well as the the other fantastically done menu options. When I went there today I was definitely at the very least underwhelmed. The atmosphere was very original however The fact that the server's names were called out over a loudspeaker was definitely grating to the ear and degraded from my dining experience. I understand this is a personal preference, however I have never been to a restaurant that did this that wasn't a drive-in or a movie theater. I ordered the take it up a notch burger which is supposed to have fresh chives, chive cheddar cheese, fried pickles and fried green tomatoes as well as a bacon aioli on it. My burger had one fried pickle on it without any of the other advertised toppings and was dry as well as bland and lukewarm. My partners Cheesesteak barely had any steak in it and was also cold when brought out to us however, it was tasty nonetheless. We both decided to get the Rosemary fries as an upgrade for $4.50 per person. The portion of fries was very small and the fries were also undercooked and cold when they were brought to us. The staff was incredibly friendly and their draft beer was very very good and in my opinion, is one of the best tasting draft systems in Tioga County. I was definitely underwhelmed with the food Given the price point and the advertisement of fresh and local fare. I did not mention these things to My waitress as I do not feel that it's her burden to bear nor did I want a refund or a remake of my food. I appreciate the owners trying to keep the old restaurant name alive but something's missing that was there years ago that isn't there today. I hope that it was just a rough or busy night as it was Father's Day and I will return in the future to try their...
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