Aut-To Mocha — Restaurant in Wenatchee

Straight up, great taste of the coffee bean and good roast. Far better than the taste of Dutch Bros! Yet....Too much ice, not consistent service, consistent disappointment! Times before, the service was snappy attitudes and the cards are not stamped clear enough! Lost out on my free drink due to this. The girls are very young, sometimes lacking experience to make my time a good experience.. I didn't have time to pay attention to my order being made because the other gal interrupted, asking to add a food to my order. Maybe I could have had the right milk, the right amount of ice, blah blah. My fault I am sure...And at is up with never being able to hire any men? Oi vey! Yet today, another big disappointment! Who puts an entire cup full of ice? I have been a barista many different locations, never would I let my customer have such little liquid in their drink! I am soooo disappointed that I...

Rude baristas, long lines, slow service, the coffee is nothing special. The baristas run their hands through their hair, don’t wash their hands or use sanitizer, and then continue making drinks. Very few of them tie back their hair, which is not too appetizing when preparing drinks. I’m tired of all the questions about where I am going, what I’m doing and where I work when I am trying to get a cup of coffee. Add at least 30 minutes to your morning commute if you want to get through the line and make it to work on time. Lately they have been asking if you want to add a tip; imagine if other businesses did that. As far as I know, tipping is not mandatory, especially for...

Barista made my extra sweet drink with no flavor and tasted burned. When I asked for it remade she told me she had to help other customers first. I asked for a refund instead and she replied that she’s not trained for refunds and I have to call the main store for that. Well I had my 2yr old in the back waiting for dinner so I parked on one side and walked over to the other, holding both sides up until a drink I could stand was in my hands. Not that hard to do and what’s with the rude attitude lil missy! I know thousands of better baristas than this one! Please don’t waste your time. Jack in the Box coffee next door was faster...