QDOBA Mexican Eats — Restaurant in West Allis

I ordered delivery today from Qdoba at 2831 S 108th St, West Allis, WI 53227. I understand this might be done through third party apps as I used to work food service as well. I called To let them know my order never arrived even though it said completed. They let me know they didn’t know since it was a third party app. I was about to ask them which service when I was interrupted by the associate just repeating what she had said before. She asked what I wanted them to do, remake it or refund me. I asked them to remake it and she said, “it would have to be for another day since we’re really busy right now.”

I told her I had ordered it today and I understood it was busy but I would even come pick it up if they just remade it for me. She kept telling me it would have to be for a different day since it was burrito day and they were really busy. I reiterated that we would come pick it up and I didn’t understand why they couldn’t simply remake one burrito and one bowl. Never in my food service work (1 year at jimmy johns and 3 years at Olive Garden) have I ever heard someone respond or responded to a customer myself saying we were too busy and it would either be a refund or a different day. Even with promotions, we still offered to remake it ESPECIALLY if said customer was willing to drive out and pick it up rather than the original delivery option.

While this was happening, I heard someone, presumably another employee saying “you can’t keep being on the phone, tell her to stop bitching. We’re busy.”

Then she told me “I can’t keep going back and forth with you like this, either you give me your name for a refund or I’m just going to set this phone down. We are very busy.” I told her my name and she said she’d get my refund when they had time.

I did end up putting in another order of the same food as what we had, but this time losing out on that promo coupon. I wanted my food tonight and I figured they would make it if I put in another order. Overall, very unprofessional service even if they were stressed out. I also understand they make minimum wage and don’t get paid enough to deal with crabby people on the phone all day, but I have also been there, and feel as though I offered a fair compromise with going to pick...

Today I visited the West Allis location for the first time. I travel for my job, and wanted something that reminded me of something I would eat back home. From the beginning the young woman at the front had a horrible attitude. They say she was taking to me was as if she doesn’t like her job. Everything was short, quick, emotionless, and rude. I took my food to the table and as I was eating I noticed that my food was drying out because the amount of queso added per their measurement rule isn’t a lot. I went up to purchase some more queso (wanted enough for my food). The young woman was up there again. I told her what I wanted, she asked “mild or spicy”, she then came over with a big cup of the queso and said, “$5.??” I said I don’t want a big cup, and am not going to pay $5 (especially since I just paid $12 for a meal), just for some queso. She said “I asked you what size you wanted, and you could have just said you wanted a small one.” Suddenly, the conversation took off a whole pointless direction with her attitude problem and rudeness. The manager came over and was trying to help but I got frustrated and walked away. A few moments later I went back and wanted to to speak to her. I told her what happened and why I was upset. I told her about the young woman and get attitude. The young woman piped up with “I was doing online orders” with yet another bad attitude when I told her manager she was rude when I first arrived. She then continued to be snarky with me while talking over her manager and I. Who wants or deserves to be treated like that when all I did was walk in and want to spend my money to eat. I don’t know why this young generation feels so entitled to act like brats in any scenario. Even a work setting. Yikes. Also, don’t forget that some of your patrons speak Spanish; you just may...

Went to Qdoba in West Allis. Ordered nachos and 2 burritos. The burritos were so stuffed. In fact, they added an extra shell to cover one of the burritos. When the nachos were being prepared, the bare minimum was put in the bowl. I had asked for the same ingredients, such as brown rice, black beans, and chicken. But, was given half spoonfuls vs the whole spoons that went into the burritos. I asked for shredded cheese and received a sprinkle on top. I asked for more and the girl just moved right over to the sour cream and guacamole. Her eyes rolled at me when I asked for a second scoop of guacamole. I'm sure there was also a dirty look to go with that, however, she had a mask on. Prior to my order, there was a gentleman who ordered the nachos and his bowl was overflowing. They gave me chips on the side, like I ordered, half a bag. I had to buy another half bag to get enough chips to eat the nachos. I asked to purchase a side of queso cheese sauce. Which I was charged for. I asked what I was being charged, I was told over $4. I said then how about filling the container. I was told that they on put 3 scoops of cheese in the bowl. My order came to $33. I told the staff that this is why I stopped coming here. The food and portion size is not worth the price. My nachos were the same price as the burritos, yet I have half the food! I would've been better off going to a Mexican restaurant! Buyer beware!

Finally got a response from Qdoba. However, none of the telephone numbers work to contact the company. I was given a web address to go on and email my complaint order number to. That code is worthless! The website doesn't exist! I was told that my order would be...