Subway — Restaurant in West Bend

My boyfriend and I have always gone to this location because it’s closer to us than the one over by walmart. Every time we go in, Ryan (which I’m assuming is the manager) always without doubt, gives us the worst attitude. Tonight I went in with my boyfriend to try the new “ultimate sandwiches”. I love cucumbers, I wanted to get cucumbers on my sandwich but there was so much cross contamination between all the veggies (red onions all on top of the cucumbers) so I asked nicely if he could pick cucumbers that weren’t touching the onions. He responded with the rudest “what” as if he couldn’t hear me. So I repeated myself and he replied with “just ask for cucumbers”. At that point I looked at my boyfriend and we were ready to just leave.

We’re finishing up, my boyfriend doesn’t like getting his sub cut up because he hates sauces from the knife getting into his sub (ex mayo) As Ryan was about to cut his sub, my boyfriend asked him not to cut it, so he didn’t, but he rubbed mayo from the knife into the sub. This experience wasn’t the worst, but I’m so sick of his attitude towards us every time we go in. If he hates his job so much that he feels the need to be rude to everyone that walks in, he should quit. I’ve worked with food for so many years, leave if you don’t like it.

A side note: if you think about it, he’s is supposed to wipe the knife for cutting subs after each sub, what if someone was allergic to mayo or any other sauce? Simple things like that,...

honestly has to be one of the worst subs I've ever eaten at any place that I've got a sub at I'm going in and ordering my sub I saw her putting lettuce on it, I couldn't even tell. I even asked her for more I have no idea where the more came out of this because there was barely even about five pieces of lettuce on my sub and I assumed the was what she first put there There was no mayo on it. she beat it how many times and made it seem like she put it on. there was none on it... again I wasn't paying attention I was digging in my purse but there was absolutely no mayo, no lettuce; no anything it just tasted like really bad bacon that came from an imitation bacon bag and really old waxy meat. very dry and worse than there original club sub. come on now this is the series. I even ask for all the stuff that I felt like I was missing a second time assuming it would just be put on there but it wasn't it was worse than I could have even expected ever so bad I didn't even need it. I don't have mail where I am right now I don't have anything I can add to it it is awful and I'm absolutely kind of mad because it's my only...

Update! New owner, manager, entire staff. Very, very pleased!!!! Becky is awesome and made good on the previous owners mistake. That is great business. You can see she has a passion to turn this location around and make it GREAT! They have repeat customers in us. Give Becky and her staff a chance. Look at this PERFECT sub. Soft bread, fresh ingredient, perfect portions.

what's worse than having your order completely messed up is having somebody contact you and tell you they're going to compensate you for it. My last order was done on the app through my favorites and were completely screwed up. I took a survey and I got a message from a Julie S. She apologized and asked to make it up to me. She asked for my address so that she could mail me some compensation and I never heard another word. At this rate I won't be going back ever. How can you charge for someone extras like bacon and guacamole and not even put them on the sandwich? This is a picture of a chicken bacon ranch sandwich. No bacon and missing half of...