Baskin-Robbins — Restaurant in West Bend

If I could give negative stars I would the employees need to be seriously retrained We have had several instances both in store and when ordering online where we ordered ice cream what was safe for us to eat because of our food allergies and received ice cream that was not safe. Most recently they were out of a kind we usually get and when asked what other flavors they had that where sugar free they gave us dairy free. I get not being the perfect employee everyone make mistakes but when it comes to food allergies and your mixing up dairy free and sugar free or gluten vs not gluten or peanut free I worry what will happen.We don’t feel safe ordering ice cream...

Our 3 year old knocked over and broke a glitter cup, which they intentionally put at little people eye level. We were honest, brought the cup to the counter, and shared that she broke the cup. The manager told us we would have to pay for the cup, which was a little annoying, but I was fine with, since we believe in taking responsibility for our, or our kids, actions. However, what he did next is what ticked me off. He put the cup behind the counter, NOT in the trash. He took my money, and then is going to count that cup as damaged inventory and get paid for it again. In my eyes, they just...

I really want to like this place but they've messed up my last 2 orders now and it's not a hard one. 1 (vanilla ice cream) Oreo shake. Medium. I got plain vanilla last time and this time it was chocolate ice cream with Oreos which was way too sweet and also I only get whipped cream every other time🤷🏼‍♀️ Things are expensive, I don't expect perfection, but consistency and getting it right are important. So...