Dunkin' — Restaurant in West Burlington

I had a horrible experience today with the manager of the west Burlington location, Rita Brown- she came to the window with a huge attitude and told me she couldn’t do anything to help me, that I needed to call the corporate office because the app was not taking off my free drink I earned with my points I had just redeemed before getting to the window- she was nasty and rude, arguing with me at the drive up window- I told her that is NOT how you speak to customers, I am at that location almost daily- my husband was with me and also getting very upset with the way I was being treated. I will be calling the corporate office on Monday- she also stated she would be calling her manager- I hope it’s to apologize for the way she treated her...

2/15, @ approximately 9:35am I Ordered a Hot Lava Cake Latte, Large I was asked if I wanted creamer or sugar in it, which confused me, as this wasn’t asked last week. So I Received a Large HOT coffee Instead, with syrup in it. I called them about this and instead or fixing or resolving the issue, it was argued with me about how the syrup could be placed in anything, and I was only charged for the large coffee.. and how the employee misheard me. When even after the fact when asked if I wanted creamer or sugar I said “no, I’d like a large hot lava cake latte” .. my family and I won’t be returning. This isn’t the first time this has happened before either. However previously the issue was promptly fixed after being addressed. As...

I barely go anymore & am debating on if I should continue. They used to be great, but I have gotten old rotten sour coffee 3 times, so I switched to lattes since I haven’t had that issue with the expresso, the issue is they have messed up my drink a couple times, like trying to give me an iced drink rather than a hot drink or adding something I asked not to have, but now my final straw is I’ve now ordered a latte twice & both times they have now given me a cup of milk with no espresso! Like I understand occasional mistakes but it’s almost everytime now & it isn’t a little mistake that can be ignored, I’m not drinking a hot cup of milk for $6. They will correct it...