Cousin Vinny's Pizza — Restaurant in West Carrollton

Was nearby and decided to stop and order something and have it delivered back at my house for some friends. Walked in at 2am and was welcomed and acknowledged by all 3 guys that were very efficiently handling multiple phone lines while my making what looked like food for rush hour and skillfully checking and loading/unloading numerous ovens. They worked in sync like a well oiled me machine. Not being very familiar with their extensive menu I felt comfortable interrupting their rhythm to ask my questions. All 3 guys provided answers with each expanding on the response of the previous guy. I was unsure about getting.something extra warm up and was considering getting a Tuesday Special of One Large One Topping Pizza for $4.99. I commented that I didn't know whether to get pepperoni or sausage. Amazingly, on if the guys stepped over from the assembly table to inform me he had a large pepperoni AND sausage that had just cancelled. He offered it to me at the $4.99 price. I was impressed already but after they helped me pick out 3 hoggie sandwiches for $5.99 by telling me what each sandwich was made with and allowing me to make some modifacations and telling me the crazy low price for so much food I was really stoked. I was preparing to give them the delivery address when one of the guys yelled up to say it would only take about 7 minutes for everything to be ready. I paid and told the cashier I was going back to my car but would watch for the order to come up. Remarkably at the 6 minute mark out came one of the guys carrying the 3 steaming sandich boxes and the hot pizza. He carried the food right to my car window and told me they appreciated my business and hoped that I would return.

The only thing better than ther experience I had purchasing the food was look of complete satisfaction and surprise in my families faces as the devoured everything.

Make sure not to miss this wonderful gem of a restaurant tucked away in the plaza on the corner of Alex and 741 along with NAPA and U.S. Bank. Thank You Cousin...

Placed an online order at 5:25 pm. Order was supposed to arrive about 6:08 pm according to our confirmation email. At 6:35 we wondered at this point if our food was coming at all and called the store location. Was met with an extremely rude gentleman and was told that our order was never received..?? Was never offered to have our food expedited but only if we wanted our money back. Well fine I'm really freaking hungry at this point but okay guess I at least want my money back. Don't really want you to just keep it. So we say yes and that we want a corporate number (you'll only apparently get an email address I assume to avoid irate customers from similar situations). So this MANAGER tells us to get our money back we have to call a 3rd party company named 'Zuppler' to receive a refund.. This confuses us and ask why WE have to call to rectify the situation they have caused to which he says he has no power to do so, giving and attitude about the situation the whole time. Finally we end the call with this imbecil to get our deserved money back. The zuppler representative then quickly informs us this is not protocol at all saying he should have in fact been the one to call all along. Luckily enough our pal at zuppler got the situation taken care of. No thanks to this supposed manager. I hope Cousin Vinny's see's this and this terrible manager can receive some sort of action as this had ended our business with them. Sucks cause I liked their breadsticks, a lot. But with service like that and what just felt like an absolute scam I won't be returning. So thanks Vinny's I'll stick to Pizza hut. At least they...

I won't be coming back to Cousin Vinny's why? Simple I tried calling them at 2 in the morning they're open till 4 so that being said there shouldn't have been a problem and yet I was stuck on hold for 30 minutes the first phone call I made II phone call I made because at that point I hung up I called back was given the same treatment stuck on hold again total time on hold 1 hour. The third time I called granted now I'm starving I haven't eaten I've been working my ass off and they owe me a pizza because the last time they did anything they screwed it up and it came cold so with that being said they have bad customer service and being stuck on hold the whole entire time is not cool and then they didn't even take my order it's now 3 a.m. they close in one hour I'm typing this the day of the event right now I am on hold right now. All I want is that big deal you know large pizza one topping crazy bread wannabes whatever drinks but nope I'm going to starve again thank you Cousin Vinny's I've noticed that there is a lot of negative remarks and if I could seriously give you a negative star I seriously would the guy is a dick you need new management and new employees and stuck firing the good ones and you owe me a pizza still and if you were to pay attention to any of these reviews Maybe people would start coming back probably oh wild farfetch from that right Pizza Hut they're closed right now but at least they do deliver and they do usually get the orders straight and your pizza does come hot Domino's the same thing what's...