KURIMU — Restaurant in West Chicago Township

The ice cream is good. The wait isn't. Twenty minutes standing outside to wait for a single scoop of ice cream is unacceptable, and they only tell you AFTER you pay. I complained about it after paying but there was no offer of a refund and no apology. The next customer to come out the door was complaining about exactly the same experience.

I don't care how good the treats are, I'm a one time customer. My recommendation is to skip it and find somewhere else to go .

The owners responded to this after I posted saying there's nothing they can do about a long line. True, but they could tell the customers BEFORE THEY ORDER that there's a twenty minute wait. You try telling an excited seven year old who just picked an ice cream that he needs to stand around and wait outside for twenty minutes before getting his order and you'll soon realize that it's a situation you want to avoid.

If customers want to wait for a great ice cream that's just fine, and many adults will. But have the decency to tell customers before they pay that they'll be waiting that long. And if the customers then seem upset maybe offer to cancel the order and refund them rather than just saying there's nothing you can do.

So I guess I'll revise my review to say that yes the ice cream is very good. The service staff seem to be overwhelmed and flustered - one on cash and three behind the counter can't get out more than one ice cream every couple of minutes. It doesn't seem like it should take that long but perhaps it's a very complicated process. All the more reason to warn customers when it's busy. If you love trying interesting ice cream and don't mind standing around for it then by all means check it out. If you're with a child make sure you ask about wait times before you give...

Hypocritical policies. I was excited to try Kurimu while visiting Chicago and after a friend saw it on Tik Tok. Apparently, their COVID policy prevents them from allowing customers to taste the eclectic ice cream flavors before spending $10.

I’m sorry, but how does a fresh spoon dipped into ice cream, handed to a customer, then tossed away risk COVID contamination? Are we reusing spoons?

Apparently, their stringent COVID policies don’t carry over to their spoon dispenser, where plastic spoons are there — unwrapped, for everyone to place their hands into to grab — no sign of hand sanitizer.

Disgusting, and definitely turned me off enough to walk right back out the door.

Also, the whole place may be cute, but has an extremely confusing and jumbled set up. When you first walk in, all you can see are the ice creams in the freezer, and a digital sign showing their most expensive and confusing offering for $10.

You have to walk around the corner to find only a couple of pictures of some of the menu items, and another digital menu. The signage and ordering flow is confusing, and the store seemed cluttered with people milling around, not really knowing where to go.

Thank you for trying to keep us safe from COVID, but at least be consistent and logical with your policies. Frustrating experience, don’t recommend, and...

Absolutely TERRIBLE service. Several reviews have mentioned this as well and all have gotten passive aggressive and rude replies from the business owner him/herself, which is HIGHLY unprofessional. The cashier was rude and impatient, she seemed annoyed at any questions I asked. DON’T PAY for toppings because 1) they’ll forget to put the toppings and 2) when I told them they forgot my toppings, they literally gave me a tiny SPRINKLE of oreo. To add insult to injury, while I was waiting for toppings, the cashier gave me a death glare and asked, “Is there anything ELSE I can help you with??”

Ice cream was decent though despite the bad taste in my mouth from the abysmal service - lychee, care bear, and matcha were good. Oreo cream is nothing special though.

For $7 ice cream, I’d rather take my business somewhere with good service though. Will not be coming back and I do not recommend.

Edit: The reply from the business proves my point on them always shoving blame onto the customer. I did not give “dirty looks” to anyone, so you’re outright lying to make the customer look bad and yourself better? You have questionable morals. Listen to your criticism instead of being in denial, and maybe your business...