IDOF - I Dream of Falafel — Restaurant in West Chicago Township

I haven’t had the opportunity to actually eat the food. The food looks appealing and the atmosphere is nice. However, my rating is solely based on the customer service experience. I attempted to use this location for a work catering event but the run around that I got was truly disappointing. I went in 3 days in advance to ask questions, see/possibly sample the food, and to make sure I would be able to place my order onsite since I would be paying with cash. Left that day satisfied. Returned one day ahead of event and was told by staff that they couldn’t perform my request. Everything had to be ordered and paid for online because they didn’t know how to work the catering system in person. Or I could go to a different location which was inconvenient to me since I work 5 mins away and planned on picking up the order. A manager was refused to be called since one was not onsite. After I waited 10 mins to talk to a manager when I first walked in the door and was originally told the manager was there but in the bathroom. I was basically left to scramble to figure out a whole new plan for my work event that was to occur the very next day. Not a good impression and I will not return to try the food since this left a bad taste...

Worst experience I have had in the food industry in my life. I ordered and got an email saying it is ready for pickup. When I get there, order was not ready, will be another 10. No biggie. After waiting for 15 min, I go up for pickup, they are still making the last wrap with the wrong order AND got all remaining wraps on the order wrong. I am a bit frustrated at this point as I am short on time, but I keep my cool. After some discussion, they agreed to fix my order. I ask them if they put onions on the idofries which I explicitly said not to put. Reply was yes, no onions. First thing I see when I get home and open idofries...onions. I paid for a drink as well and never got one. Had to run back into the store after pickup and remind them to give me one. This was all happening while the place was empty so there is no pressure here, there was just one guy that came, ordered, picked up, and left while I was waiting. If I am paying $50+ for fast food, I expect decent service at least. Needless to say, last time ever for me here.

They did offer me some extra falafel as some sort of recompense after wasting 45 min of my time there and still getting the order wrong. I will not be...

Today the Director of my department introduced us to IDOF. Walking into the facility, I was excited to try Mediterranean food for the first time. Upon entering, we were greeted by cold faces and cold attitudes. Now, I'm normally an easy customer and try to understand that everyone has off days, but my first experience was disheartening. The first words to them were this is my first time here and what do you suggest. I was ignored, the gentleman went and took care of something else , I had to repeat to him I was new to the food, and just plain made to feel unwanted. My co-workers were made to feel the same way. Although I will try Mediterranean food again, it won't be with this establishment. The nasty attitudes, the cold treatment, and not having a lot of things that they carry is unacceptable. Food was 1 star at best. Tasted like...