Rosati's Pizza Chicago — Restaurant in West Chicago Township

Ordered for delivery and was told 45 minutes to an hour, which is standard and expected. After an hour and twenty minutes I called to inquire, was told the driver was en route......15 minutes later I called again, Sat on hold for 8 minutes. Carlos (the manager) informed me that our delivery guy got caught in traffic due to protests, however the delivery driver didn't follow the instructions of which the delivery sequence was suppose to go. Carlos, you should hire team members that care about having a job, there are plenty of people in need! Naturally I'm suree you could predict that the end result was that food would be delivered an hour and 45 minutes later COLD! Not the case, after speaking with the delivery driver, number provided by the store, his first claim was that he would be there in one minute, then said 60 second, them in conversation about how long ago this was expected he told me he came and called but no one answered!!!!! I am in a high rise with a door guy! Driver claims "he didn't talk to the door guy" Food never came!!!!!! Outrageous!

Had it been told to me delivery would be almost 2 hours I, a) would have opted for pick up or, b) gone with a different pizza place....... There are plenty to choose from and my experience is that most want your business! I also believe that the single star is to much! Unfortunately it was the only option to be allowed to express the challenge!

In regard to your reply--trump protests....... I live .7 miles away! It is no longer about the wait but the horrific communication and service provided! I have waited on hold for over 20 minutes combined, I have been lied to by thedriver and store manager, the food has still not arrived. It is almost 2.5 hours later!

I will be sure to put forth every effort to ensure your star rating remains below 3 and that every building in the south loop is strongly informed of why any other pizza place would be the...

Our hotel suggested this place because it was open late. We had just finished with a concert, so it was almost midnight. I placed an order online for a pizza and bread, and the website provided a coupon code for $5 off, which was appreciated. I placed the order and waited in the hotel lobby.

This pizza did not arrive for another two and half hours. The website has no options to view an order status, nor do they message you to let you know that you haven't been forgotten. We called at the two hour mark, and whoever answered the phone sounded irritated as they told us that a delivery driver would call us soon and hung up. This was without asking for our order number or a phone number.

I want to give them the benefit of the doubt. They were probably swamped with late night orders and were having trouble keeping up, and I would have understood the wait if they had kept us updated. An order tracker or an estimated wait time during busy hours would have made a massive difference, so the longer we waited, we were concerned we wouldn't get our food.

The delivery driver left our pizza and cheesy bread with hotel staff. To their credit, the pizza itself was still warm and it tasted pretty good. I liked the cheese and it was sauced just right. The cheesy bread was good too, but we paid extra for a cup of parmesian garlic sauce that tasted like it had gone bad a week ago, so we had to throw that sauce out. All-in-all, it's probably fine when they're not busy, but I wouldn't order too...

I placed an order by phone and ordered an 18in pizza with an Italian beef with mozerella and American cheese. My food can and my Italian beef didn’t have mozerella with the Italian beef. okay cool I called and asked could they send me another one the lady on the phone name (Anna) I will include her picture and I also have a video recording of the call! She told me that … it wasn’t her fault it was the cook fault I could come up there to get another Italian beef mind you I paid for delivery fee. I told her I don’t have a car and wouldn’t be able to come up there can they just send another one. She goes to say it’s not her fault and she is not sending a delivery driver out for a sandwich and it’s just cheese. Excuse me? One they charge me extra for cheese and two you all messed up why should I have to pay? She was laughing on the phone and was very rude and told me it was nothing she can do she don’t know what to tell me which I have all on recording which I will post on tik tok!! This place don’t care about their customers and are very rude! I first asked to speak to a manager she said there wasn’t one then later goes on to say her manager will be in at 5:30z this play is unprofessional and please don’t spend your money here because your money will not be appreciated. I did however speak with the manager and he settled everything out but her customer service is terrible and they will lose a lot of service because of her! I honestly think she is racist. If I can add the...