Steak 'n Egger Inc — Restaurant in West Chicago Township

I called in an order this morning for the $9.99 Steak and Egg special to be told by the server who identified herself as Sam that they weren't running the special anymore. She then offers a T-Bone for $12.99 with wheat toast and mixed fruit jelly. So I order the T-bone and asked for it to be cooked medium rare. As we arrive in the parking lot there's a huge sign with the steak special for $9.99. I question her about it and she insist that the sign is old and they are not running the special anymore. Then I show her the dry erase board over the cash register which clearly shows the special for $9.99. I ask her when will the manager be in and at first she says an hour then she tries to pass the cook off as the manager. However, there was a customer who said he is friends with Carlos the manager and that he will be there in an hour. She leaves our food out in a bag sitting on the counter while she serves other customers. I get to work and I have a well done touch piece of leather passed off for steak. The food is cold. No jelly or serving utensils. My friend was missing pico de gallo, jelly and serving utensils from her order. The last time I was there (less than two weeks ago) the service was good and the food was perfect. However, it's hard to mess up a veggie omelet. My experience today was horrible and due to the poor customer service I don't envision myself patronizing this establishment again. Manager off today but plan on speaking to him first thing in the morning when I return this poorly prepared breakfast. .

Update: I gave them a third star because the follow-up with Carlos went well. Carlos apologized for the bad experience I had and replaced my meal in it's entirety. I appreciate his customer service and that he did not...

Whatever thought you have looking at it, is so . I go in dine in today 04/01/2023 for breakfast and order dinner to go . 4 meals varies prices ; mind you the prices are cheap /affordable. I ordered dinner because of the pictures advertised and declined dessert because of the final price and it’s distasteful appearance(reminds of the cake the little boy had to eat by himself on Matilda in front of everyone), please and didn’t look fresh for chocolate cake , apple pie slices , and danishes . My bill come up to $56 .00 this includes NO CASH CHARGE of $1.88 , for using my card . I ask the rude waitress why is my bill so high ,” oh honey you got four meals 2 breakfast for dine in and dinner to go and used a card . That’s what’s the computer told me when I put it in . “I’m so disappointed and even more so the waitress didn’t wear any gloves nor hairnet and the young cook didn’t either and was on his phone the entire time . I had good memories of this place from when I was little and wanted to share that with my children when went but was highly disappointed and dissatisfied with the service provided. I WONT RETURN NOR RECOMMEND THIS LOCATION!!! YOU ALL NEED...

This was my second time at this location. I came back because the food and service was excellent, but this second time around.. The same people were in attendance as the first. The waitresses did an awesome job. The cook Tony, on the other hand. He was very rude over onions, mushrooms, and cheese that I paid for to go inside my hashbrowns when I placed my order. The lady said Tony it's on the ticket and that I paid for it he told her to shut up. My order was over 100 bucks, including tip. I said if you can't make them correct to refund me my money. He eventually, after complaining, did mushrooms and onions with the hashbrowns, meaning he still forgot the cheese. I said, "Hey Tony, what about the cheese he opened the container and threw it on top. Like, sir, I work hard for my money the same way you are working for yours. It wasn't a last minute add on its what I initially asked for. He started complaining to the staff, and they all said Tony she's a paying customer, just get it right. Ladies, thank you for your hard work. This location will never get another penny of my money as long as...