Dunkin' — Restaurant in West Covina

My first visit here and it was so pleasant and warm! Met the store manager Jonathan (Jon). He was nice and helpful. Easy to talk to.

Ordered a few things this visit; 2 sausage egg cheese wraps, hashbrowns, 2 piece donut holes, and a cold brew with foam. All made fresh and tasted delicious. The wrap was pretty much a breakfast taco with a flour tortilla containing the sausage patty, egg, and cheese but it was made fresh. I looked at the ingredients closely. Cheese was melty inside! I also must mention that the hashbrowns are oh man tasty!!! It has some sort of herb flavor in it. Only got 6 pieces but I wanted a dozen more!! I was a great breakfast. I would come back!!

I don't understand why this store has such a low rating but then I read the recent reviews in the last month. Previous manager here did not do a good job. I'm glad Jon took over and is working on improving the store, products, and services. I felt bad after reading those reviews and went back inside to tell Jon that I had a fantastic experience here and to keep up the great work. There is one thing I'd like to see better is the cleanliness of the restroom. Other than that, the store is clean and well kept!

For those who had an awful experience, please give them another shot and if you feel your experience is poor when you are at the store, let Jon know immediately so he can course correct. They need to know how they are doing in order to improve. I already mentioned the bad reviews I read and can see there is an honest effort to make things better.

Give them...

This specific Dunken donuts lacks in customer service. Every visit I have had employees are rude, unhappy and definitely not willing to go above and beyond for their customers.

Dunken is a fun trip for me and my family. Some of my visits are for work trying to bless them with some joy- my orders tend to be a little large. This last visit on the 10/14 I had a medium order and of course a coworker had text me as I was already at the window. I asked the employee if she could add one drink which she proceeded to tell me she couldn’t- I asked to talk to a manger because I could see another lady yelling at the 2 employees for messing up my already ordered coffees. Thinking she was the manger I was hoping she would understand. A nice gentleman came out and stated I would have to drive back through the drive through. I was already in a time crunch- so I left very disappointed. Better yet when I drank my coffee it was the wrong one. I didn’t have time to turn around!

Starbucks will always remake drinks/ add to orders and go the extra mile to make customers happy.

Dunken (at least this locations) I am lucky if they throw 2 napkins in the bag.

My advice- make employees happy, play some music and boost the mood. Let this be a fun/ easy experience for individuals and families when they go visit Dunken! The 🍩 and ☕️ are...

I was starting to become a regular here but after today I am not going to be giving them my business. Recently I started hosting monthly meetings here for our local high school booster club and order Boxes of Joe for our meetings held at the school. The last time I ordered a Box of Joe there wasn't enough cups for all the people that attended. I was also given a handful of creamers. When I called to place my order today I requested an additional 10 cups and creamer for the the coffee. I was told that I would be charged extra for the cups and creamer. Really? You are really going to charge extra? Prior to this location opening up Dunkin Donuts was off my radar. But I thought I would give it a shot . I normally held our club meetings at Starbucks down the road and would order my travelers from them. The Starbucks travelers are 2 dollars cheaper than Dunkin. After talking to the manager Nicole who would not accommodate me I ended up canceling my order and placing it at Starbucks. Of course Starbucks was more than happy to accommodate me and throw in extra creamer and cups. Was it really worth losing a customer because you didn't want to...