Yoshinoya West Covina — Restaurant in West Covina

I'm a fan of Yoshinoya but this is the 2nd location that hasn't met my expectations for good customer service. I love the combo Bowl, I order original beef and steak. Every other location I've been to I ask for the steak to be a little more well done. And they comply with my request and throw my portion back on the grill. At this West Covina location, that wasn't an option. When I asked for my steak well done the whole staff was utterly confused. They showed me the heating pan where all the steak is kept and explained to me that it's precooked. When I said I never have a problem with my request at other locations she said I can speak to the manager about it. It wasn't that serious so I continued to order. At the end of my order I asked for beef juice. When they called me up to pick up my order the cashier had forgotten the beef juice. I reminded her and she proceeded to get it. When I got home to enjoy my meal I opened the beef juice and it was pretty much dirty cooking oil. I was so glad I didn't continue pouring that all over my meal because I would have ruined it. Have no explanations for the problems I had at this location, and I'm not...

The people were nice, however it seems like they only half pay attention when you order. I ordered a combo, chicken and beef, veggies on the side and an extra side of chicken, and a drink. After I ordered I found a table and sat down. I then realized they forgot to give me my cup for my drink. I went back up to the counter to get it, filled my cup and sat down again. When the food was ready I went back up to the counter, got my food and sat down again. As I was getting ready to eat my food I realized there was no side of vegetables. I went back to the counter again and asked for my vegetables. They packed them in a container and I sat down again. As I opened the container for my main meal I see they forgot to put sauce on my chicken. (I wanted sauce on the chicken and I paid for an extra side of sauce), and there was very little chicken. I went back to the counter again and I had to show them there was no sauce on the chicken. They then proceeded to give me another side of sauce. This is too many mistakes just for one order and it seemed like I was bothering them when I was just asking for...

This one of my favorite places to go for being lazy to cook something like good lunch and dinner food...I love the food is alway fresh and hot too..My family like the combo discount deal items...One of them is the chicken and beef with vegetables items...But my mom love the chicken combo with extra chicken go with it....I like new items Tokyo fries chicken with spice dip hot sauce too...The team management and staff there is great alway and they provide excellent quality service to customers....Most of the staffs is friendly and love their smile with greetings chat too...The place is really clean and neat too..I love all their pictures displayed food items examples outside and inside the restaurant...I am giving this place n great service a 10 plus stars if they have highest rating number for it....I highly recommend it for anyone to come here for dine in with family and friends or other members to have gathering or enjoy with simple good meal too..Keep up the good service and be happy every time you eat bowl of rice or noodles with vegetables...