Dunkin' — Restaurant in West Hartford

Before I start this complaint, I need to say that I rarely ever complain and like to give good feedback on businesses. I had the worst experience that I have ever had at any restaurant. At around 11:30am, I went to go buy a dozen donuts for my coworkers, but had to use the bathroom first. I went to open the door and it was locked. So I waited like anybody else does. Next thing I know, an employee walks out and asks if I’m the one waiting to use the bathroom. I said that I was and she proceeded to berate me loudly in front of the whole store, treating me like I was her naughty five-year-old, saying that I needed to knock before I entered. I told her that the door was locked, that I didn’t enter, and to lose her attitude. I also told her that most people automatically juggle the knob if there’s no sign saying to knock first. She proceeded to argue with me, and we got into a screaming match. I demanded to speak to the manager but they said that person was not there. No employee should EVER treat customers that way! I have been doing customer service for over 40 years, and I would NEVER speak to someone and disrespect them like she did to me! You do not need people like that working at your store treating their customers this way. She needs to be fired. I was told that her name is Avi. She does not belong in any type of job facing customers. I come to the store spending a lot of money regularly, but will never go in there again, unless she is fired. I am also contacting my friends at corporate to make sure that this issue is settled. Needless to say, I left without buying anything and went to another Dunkin to give them my business instead. Her behavior may work in an inner city fast food place, but it doesn’t work in West Hartford. Please fix this...

I just want to preface this review by saying, I never leave reviews for places like this. Usually, it’s the same experience everywhere you go. But the service I received here today led me to leave this review. The staff was incredibly friendly. You don’t see that often in chain locations like this. I really appreciated being treated with genuine kindness and returned smiles. I wish I got their names but I was here on 03/02/25 at 9:30AM. There were two wonderful young ladies that are definitely worth keeping around. A smile goes a long way. My day has been made just by having such a positive...

My orders are always on time. I would gladly give a 5 however the work area at times appears untidy and not clean. I also question why they give you the option of a toasted English Muffin when it's barely toasted, if at all. The prices are fair and certainly beat Panera and so does the service but I wonder sometimes about the cleanliness behind the counter and how food is being handled. I think they could do better and also bring back the french crueller donut. If New Britain Avenue can make them, why can't Bishop's Corner. It's their best donut by far....