Antojitos Cocina Mexicana — Restaurant in West Hollywood

The positive: Five stars for Jennifer the bartender and all the staff!!! Jennifer was amazing; she really made us feel like she was there to celebrate with us while we ate at the bar. All the staff at the bar were awesome, we felt very attended to and cared for. Jennifer was on top of everything but there was always another bartender there to ensure we were taken care of. Drinks were delicious, good quality, and they didn’t mind adding a small tweak here or there to a drink (examples: extra-extra cherries in a dirty Shirley, red wine atop a whiskey sour to make it a NY sour).

Quality of food was decent, unfortunately about half of our food came out cold, but they were happy to remake it or warm it up. It was a very busy Saturday night so a bit of cold food is not a big deal, we’re in no huge rush.

The negative; There should be WAY better accommodations in place for disabled/limited mobility folks. I am using a walker, and the swinging door to the bathroom was so heavy I almost couldn’t get in. It was humiliating trying to push open this heavy door. I have half the strength I had a couple of months ago and this was a stark reminder of that, even though I’m not weak by any means. I had to push the door open with all my strength, shove my walker in the door jamb, and scoot my way through the door trying not to get hit by it. Not to mention, the only accessible bathroom stall had a puddle of vomit on the floor in there. Again, the staff was very kind about it when informed about the vomit. The staff’s kind, positive attitude and genuine care for their guests are really the only reasons I’m listing this review at 5 stars. We do come here often since we live nearby, so I’m hoping management will see this nice long 5-star review and at least listen to the real concerns.

Management: It’s 2022, why isn’t there an accessibility button to open the bathroom door??? Those buttons can even be touchless motion sensors, and since restaurants opened up again you see them everywhere. Surprisingly not at Citywalk or any of the restaurants there that I saw.

Management: If that’s too expensive of an option, consider just leaving the heavy bathroom doors propped open with a doorstop. For people like me, or elderly people (I may have limited mobility presently but I’m only in my late 20s), or people with arthritis (for example) whose hands would cramp and flare up trying to pull the door open on the way out. The thing is heavy!

This lack of common sense is where I was tempted to lower my rating to 2 or 3 stars, but Jennifer and the rest of the staff really made our night. Management, be thankful for your incredible staff, they are...

Antojitos at Universal Walk is an eye candy Mexican Full Service Restaurant which qualifies for the Parking Valet stamp.

There are some really cool details in the interior decorating of this very colorful restaurant. There is a cactus chair, booth seats set in bamboo type cages, a private dining room behind hot pink chain link curtains which features velvet skull wall paper. A rotating colorful bar. Outside couch seating with pillows (very comfy). Plus a great view of the crowds walking up and down Universal Walk.

I started my review talking about the ambiance of Antojitos as this is their saving grace. Well, this and their cocktails. The "Tequila" menu features Margaritas and Handcrafted Tequila drinks as well as Tequila Flights. I had the Mango Chamoy which is a handcrafted cocktail featuring Corralejo Tequila, Mango Puree, Simple Syrup, Lemon Juice, and a dash of Cayenne Pepper. Sound refreshing? It is. The Tequila menu features thirty different Tequilas, Wines and Draft and Imported Beers.

The menu features fantastically descriptive items, which unfortunately fail to deliver. The chips and salsa are a good indication of what's about to come. The chips are reminiscent of store bought. We started with the Tinga Taquitos which are corn tortillas, braised chicken, Pico de Gallo, guacamole, sour cream, queso fresco and cilantro. My picture of this item shows how there was virtually no cilantro, queso fresco and pico de gallo.

When our server first took our drink order she informed us there are no blended cocktails as their "one" blender was broken. The Mango Chimoy was supposed to be a blended drink but today was served on the rocks.

We also had the Chili Verde, tomatillo braised pork with salsa Verde, rice, beans, cilantro and chicarrones. I love Chili Verde when it is from an authentic Mexican restaurant. This version was very commercialized and disappointing.

Service was spot on. There was only one waitress outside and she was attentive to all her tables. Anahi C. even stopped to take several photos for a customer. We visited during post Covid when restaurants were not able to find workers, I am sure Anahi was stretched because of this. You would never know though. She was very attentive and on top of it.

I would go back. It is a fun place. Definitely looking forward to try another one of their...

We recently visited Universal Studios and decided to eat here both nights while visiting the park. First night was amazing from the hostess table taking reservation (when giving her my name referenced one of my fav artists) to our server who was attentive (extra napkins, refills on drinks w/out having to ask). Food was spot on, the mini chimichangas were delicious. Loving our experience on Sunday we returned Monday and this is where it went downhill. Hostess station wasn’t very friendly (they seemed overwhelmed) not like the night before. Our waiter started off great but slowly declined. He took our order and didn’t write it down which made me nervous because he didn’t seem fully engaged. They brought out appetizers w/ an appetizer I didn’t order so I was confused and said that might belong to another table. The server seemed confused looked at our waiter and said I’ll be back. Shortly after brought out our appetizers I ordered minus the extra one. The server came out again with 2 plates. Wrong plates again. I ordered Carne Asada tacos and they brought out Baja fish tacos. Server looked confused again, said I’ll be back, came back and asked what we ordered. He came back shortly with our order. I was trying to be patient because it has been a very busy Monday with angry moms at Universal so I didn’t want to be a Karen. But today, I go to warm up the extra order of mini chimi’s that I specifically asked for no toppings since I was going to be eating next day on my flight and it’s COVERED and soggy. I suggest that you write down orders in the future so YOU and your CUSTOMER gets a correct order. How disappointing and let’s not talk about asking a hostess (black and white polka dot top-also super friendly) for refills on our drinks because our waiter didn’t bother to check on us. The only time our waiter seemed engaged was when we were paying our bill. Don’t worry still gave a 20% tip hoping he’ll give the next customer he misjudged better service. Hopefully this was a one off but sadly we...