Pizza Hut — Restaurant in West Jordan

This was probably the worst pizza experience I have ever had. It's unfortunate because usually I really enjoy Pizza Hut; however, this time, it was terrible.

My first concern was when I received a text at 10:12 pm saying my pizza was out for delivery. Nearly 27 minutes later, I finally received a knock at my door. I had a feeling the pizza was going to be cold. I looked up the amount of time it takes to get from the Pizza Hut to my place and it said 9 minutes. I understand it takes time to find a place you're not familiar with, but 18 extra minutes? Also, our order said it would arrive between 10:20 pm and 10:25 pm and that definitely was not the case.

When I opened the pizza box, the pizza was closer to cold than warm. Was the delivery driver driving with his window down? As I pulled up the first slice, the center of the pizza was doughy and soggy. The middle of the pizza just sat there, stuck to the box. It was rather disgusting. I then noticed the pizza looked like it was extremely undercooked, seeing much of the cheese was not melted. Our second pizza was also undercooked, but not as bad. The temperature of each pizza was rather cool. We also ordered breadsticks, which were way overcooked and over-priced. $5 for 5 breadsticks?! Seriously?!

Overall, this Pizza Hut really dropped the ball. If you want to know how to get a better review, don't deliver soggy, cold, undercooked pizza and don't offer to send text notifications when a person's delivery is out for delivery if you're not going to deliver it in a timely manner. We will never order from this Pizza Hut...

We placed an online delivery order. It was ready when they said, however the delivery driver ticket to the wrong place took aWe placed an online delivery order. It was ready when they said, however the delivery driver ticket to the wrong place took a picture of a fence that wasn’t the house was going to leave it there. I had to text or call the driver to get them to come to the right place. She didn’t understand me. She spoke Spanish, so the language barrier Was definitely a problem. I finally got my order like 25 minutes later and she still showed up at the wrong place about four houses away from me. I had to walk down to the street to meet her whistle out her to get her attention to know that she still hadn’t made it to the right place then after all was said and done I had to hold her phone Help get the pizza out of their carry container. Well, meanwhile I still had her phone in my hand cause she was struggling to handle the situation and then I had to walk four houses back to where my house was and they go out in front of my house up the driveway into the house and then take the food inside and reheat it in my oven because it was cold so I will not be replacing a delivery order again specially if it’s being delivered by DoorDash or Uber eats or someone that what happened to regular delivery drivers that worked for them and not some third-party driving service it’s a it’s an absolute pain and they’re not reliable and no one speaks English in order to convey and give better directions from where they’re at it’s an...

What happened Pizza Hut? I used to love you, five stars, twice a week, since I was old enough to pay for my own food. My favorite pizza chain that I would defend vehemently to anyone daring enough to speak badly of you in my presence.

I used to be able to get a pan cheese pizza, extra cheese, and it was an amazing thick cheesy delicious mess. Now I order a pizza with extra cheese, the toppings are a full three inches away from the edge of the crust and they don't cover the sauce, the middle of the pizza is always a dry cheese-less wasteland. I feel lucky now if the pizza is fully cooked.

When this is brought to the attention of management all you give me is a free pizza and rush me out the door? You never attempt to fix the problem. Honestly, I wouldn't eat your pizza again if somebody paid me to. You've lost a customer for life.

P.S. Good luck getting them to simply make the food you order. My orders are either; always wrong, uncooked, they forget wings, the criss-cut fries have the texture of rocks, they never put the correct crust flavoring on, the sauce drizzle turns the pizza into an inedible mess of incoherent flavors all clashing over a disgusting doughy crust that has more in common with cardboard pulp than food. I've never ordered a sauce drizzle yet one is chosen for me every time I order something more complex than a classic meat lovers. Guess that's what happens when you have a new crew every...