KFC — Restaurant in West Monroe

I intended to get a pot pie 🥧 because theirs is usually very good, with lots of filling and is really tasty with a flaky crust. Well, this time, there was none ready and they said it would be about 22 minutes before it was ready, so...no thank you🥴! I got my husband the chicken little wraps which also had to be cooked and so I was asked to pull forward and that my order would take about 5 minutes so, ok, ugh....over 10 minutes later, no sign of any food so I went in. (Did I mention that when I arrived, I was the only customer there?) So I proceed to go in and find at least 4 employees standing around visiting and I asked about my order and they had no clue! So I told them what to look for and low and behold, there sits my food on the side of the counter! Not sure if my food would ever have been delivered to my car as instructed, but I was not pleased with the service.

On a good note, my husband said he really liked the food and thought it was a good value. But there's just no room for this type of customer service. If I were the owner of this franchise I would not be too happy with...

DO NOT ORDER ONLINE! SEE PICTURE!

Two piece meal had the bone SHOWING, there's NO gravy on the mashed potatoes, this HAD to be intentional. Also requested jelly for the biscuits and of course there wasn't any. HORRIBLE EXPERIENCE, NEVER GOING BACK!

Ordered 3 chicken and waffles in the drive thru and she told us to pull over and park so it would look like their orders are completed faster because they are on a timer, I asked her to just actually make the order instead of lying to corporate about it, or give us our money back and we'll just go somewhere else. She said ok fine then, and gave us our money back. I have a video of the last several seconds but you can't post videos on here.. she was incredibly rude, she said her name was Felicia and the manager's name was Shonda Smith, and that they ALWAYS tell them to do this. The pic is of "Felicia" giving us our return receipt after what seemed plenty of time to have just made the order and kept...

We went to the drive through tonight. The lady was very unfriendly, made us "wait a minute" at least three times, and sounded like we were annoying her. We finally got the food (we almost left before finishing to order it to go to Chick-fil-A - we should have), and it was the greasiest thing ever. I got a crispy chicken breast, i ate only two bites, and that's all. Not only was it greasy, but it tasted bad. I still ate the cookie and some mashed potatoes, but now I'm feeling sick. It was a very bad experience, and i will never go there again. If someone asks, I'll tell them not...