Cafe RawZ of West Monroe — Restaurant in West Monroe

This has been my go-to, favorite restaurant for years (even in Monroe before it burned down) but after the last trip I don't know that I'll return.

One shot ruins it? Everyone has a bad day and I'm aware of that. But I can't support a business whose owner doesn't bother to apologize or do something like offer a discount for a horrible experience.

I dined in with my two daughters. I ordered for the second daughter as she had not yet arrived. We were in a hurry because we urgently had to shop for funeral clothes. After a horrible grief-filled week we wanted our favorite comfort food.

I ordered for the daughter that was with me. Then I ordered daughter #2 and I the same exact thing (and the only things I ever order): unsweet tea, an order of spring rolls, and Siam peanut chicken with white rice. One of each for each of us. The plan was it would be ready when she got there so we could all eat quick and go shopping.

It was busy and the food took a long time. Waitress gets the drinks, spring rolls for both of us and order for daughter #1 correct.

Brings out ONE dish instead of two for me and the other daughter. And it's sesame chicken, not Siam Peanut Chicken. We tell her again what we were supposed to have.

Second redo she brings out two orders of sesame chicken. Again. My daughter doesn't eat fried food so we sent it back and requested yet again Siam peanut chicken and white rice, to go. At this point we were going to miss the store shopping hours so both my daughters left. I stayed and waited for the to-go order. Also, I hate wasting food so I told the waitress I would try the sesame chicken. I hated it so I just ate the white rice and sent the chicken back. I didn't order a redo.

The to-go order of Siam peanut chicken had fried rice not the white rice we had requested three times.

We were charged for everything plus the sesame chicken that we received three times yet never ordered and did not eat.

The person at the register went and got the owner to remove the sesame chicken.

He removed that. Gave an excuse about new people and being short staffed. Never apologized. Didn't care. I understand mess ups happen. I understand being short staffed. I understand a new waitress. I even tipped her.

What I don't understand is not receiving an apology. Having an owner not care at all about the customer. $61 total for a nightmate meal.

I didn't freak out. I wasn't rude to anyone. But was definitely treated like I didn't matter and that they could do without my business. So I guess...

Yesterday I dined here for dinner. I am a regular here and most waiters know my order. Yesterday, I decided to try spring rolls for the first time. I received them and based upon the appearance I knew it wasn’t for me. I then bit into it and decided no. I asked the waitress if I could send it back and she said they wouldn’t allow it. I then spoke with the owner and she approached me saying “what do you want us to do about it”. I explained the situation to her and her response was “what do you want us to do about it? You have to pay for it.”. I was very disappointed as I am a regular here and had dined the previous day as well. The owners egregious customer service was distasteful and very unprofessional. I have recommended others to the place and spent lots of money here. I highly discourage you from visiting this restaurant. I’ve overlooked a lot because I enjoyed the food, but the bathroom is disgusting. The booths are old and sticky. Not to mention there are always flies inside. Do better Cafe Rawz. I am disappointed and you’ve lose a regular customer. I will not...

I’ve been going to Raw over the last five years and most know it to be one of my favorite places for their food selection.

I have absolutely no complaints about their sushi. It has always been wonderful in taste and presentation.

With other dishes, I’ve had mixed reviews from the times that I’ve been. Some way better than others of course, but the quality does seem to vary.

I have to agree with another reviewer that their monroe location was extremely better at their customer service and food quality. Sadly, it has since closed.

You would benefit more from dining in here than takeout. Their takeout portions are much smaller than dine in. They also seem more accommodating for the dine-in experience. For dine in alone, I would definitely rate Rawz higher.

For taste of food and best selection in the area, definitely try Rawz!

Update: my most recent dine-in experience exceeded my expectations. It still holds true that to get the best experience, you should...