Residence Inn by Marriott Weehawken Port Imperial — Hotel in Weehawken

I recently had the pleasure of staying at the Residence Inn, a hotel nestled by the enchanting Hudson River. From the convenient access to New York City to the exceptional service provided by the lovely front desk manager, Gabriel, my experience at this hotel was truly outstanding. Without a doubt, it deserves a well-deserved five-star rating. The location of Residence Inn was an absolute gem. With a commute of less than 15 minutes by bus or ferry, I had the privilege of exploring the vibrant streets of New York City effortlessly. Being able to immerse myself in the city's energy and return to the tranquility of the hotel was a delightful combination. Gabriel (I think was her name; she had red hair and was the day manager at the front desk), was an absolute delight. Her warm personality and efficient service left a lasting impression. She exuded professionalism and was always ready to assist with any inquiries, offering valuable recommendations and insider tips. Gabriel's genuine care for the guests added a personal touch to my stay and made me feel truly welcome. Everything about my stay at Residence Inn was impeccable. The room was spacious, well-appointed, and had everything you would ever need. The comfortable bed ensured a restful night's sleep, and the amenities provided were of the highest quality. Whether it was the complimentary Wi-Fi, the well-equipped fitness center (with free towels and waters!), or the complimentary breakfast every morning, every aspect of my stay exceeded expectations. The attention to detail displayed by the hotel staff was exceptional. From the prompt room service to the many breakfast offerings, every need was anticipated and met with a smile. The dedicated housekeeping team maintained a high standard of cleanliness, ensuring a comfortable and hygienic environment throughout my stay. One of the highlights of my experience was the breathtaking view of the Hudson River while eating breakfast every morning. The hotel's ideal location provided picturesque vistas, especially during sunset. I cherished moments spent by the riverside, enjoying the tranquility and marveling at the beauty of nature. Additionally, the Residence Inn had recently undergone a modern makeover, giving it a fresh and new look. The hotel's renovations were evident throughout the property, with a contemporary and stylish design present in the lobby, hallways, and rooms. The modern aesthetic and updated furnishings added an extra level of comfort and sophistication to my stay, further enhancing the overall experience. Furthermore, the hotel's convenient location offered another advantage. The ferry and bus terminal were just a short walk away, taking less than 5 minutes to reach. This proximity made transportation incredibly convenient, allowing for easy access to explore the surrounding areas and providing seamless connections to New York City. The close proximity of the ferry and bus terminal was a significant benefit, saving time and making travel arrangements hassle-free. In conclusion, my stay at Residence Inn was truly memorable. The combination of the hotel's modern and new look, along with its proximity to the ferry and bus terminal, added tremendous value to my experience. The convenient location, the exceptional service provided by Gabriel and the entire staff, and the overall comfort and quality of the hotel made it a five-star experience. I wholeheartedly recommend Residence Inn to anyone seeking a remarkable stay by the Hudson. I am already looking forward to my next visit and the opportunity to create more wonderful memories at this remarkable...

LOOKING FORWARD TO HOW MANAGEMENT WILL TRY TO EXPLAIN OR EXCUSE THIS ONE: I’m a so-called “Lifetime Gold” member with Bonvoy (which used to mean something but is now essentially worthless)… I reserved a AAA nightly rate for $323 weeks before July 4th (to bring my 6 year old son to see the Macy’s fireworks on the Hudson River for the first time)… In the weeks leading up to our stay I kept checking the Bonvoy app to confirm details related to our stay. I did the mobile “check-in” the day before our arrival thinking “what could go wrong”??? Well after making the 100 mile drive to the hotel and grabbing $200 worth of takeout food, water and supplies for the room, we got to the hotel to check in and when we got to the front desk they said our reservation had been “cancelled”…No explanation, no record of a cancellation email (which I thought was standard) or even a call to me re: the cancellation — it was just “cancelled”… I even explained I’d “checked-in” on the Bonvoy app the night before and I was quickly corrected by the front desk person who said that when you do that BS mobile “check-in”, that doesn’t mean you’re actually checked in but instead have only “requested” a mobile check-in but that that’s not proof of having a reservation (huh?!) The female grizzly at the front desk was very short with me and basically said multiple times that I needed to call Bonvoy reservations to figure it out and she gave me the 800#… She said they were “completely sold out” with no rooms available… I COULD NOT BELIEVE IT AND IT TOOK EVERYTHING IN ME NOT TO FLIP TF OUT …Of course I had to keep it “professional” for my son’s sake as he was standing there also disappointed and concerned we would miss the fireworks… After about 20+ minutes in the lobby, as I sat in the corner with my kid trying to get a human being on the phone, the woman at the desk somehow had a change of heart (and a change of attitude) and she called someone in a managerial capacity who approved us getting a room (which miraculously became available) . But instead of the $323 room I reserved with a “NYC view” they DOWNGRADED us to a room facing the opposite direction for the low low rip-off rate of $292!!!!! The view was a partial view of a brick wall and the NJ Transit light rail station… I’m still at a loss for WTF happened here… To top it all off this front desk person acted like she was doing us a favor (not once ever apologizing or acknowledging the shady BS that had apparently gone down). My Theory: someone at the hotel saw our reservation for such a low rate during a high profile/high occupancy weekend and arbitrarily cancelled it to get more revenue or to do a sneaky favor to someone else coming in for July 4th… ||Anyway Im just tired of dealing with Marriott Bonvoy and all their power-tripping/often-incompetent employees… ||To top it ALL off, when we got to the room it wreaked of sweaty feet and socks to the point that we had the housekeepers come and mop the floor… Talk about getting off to a bad start (in every conceivable way)… I’m just disgusted… This “experience” has left such a bad taste in...

I have stayed at this hotel numerous times. The suites are lovely and well appointed. I had a minor back surgery last week, and decided I preferred to convalesce there in quiet solitude for two days.

Problem 1) the wall temperature gauge did not work. Maintenance came opened the lower control box below the window. I informed him that I just had back surgery and was told by my physician not to bend. He showed no empathy. The proper response from an establishment looking to provide a good customer experience would have been something like “ I will inform the front desk. Perhaps they can change your room."

Problem 2) Although I love the fact that their are two flat screen televisions one of the remotes did not work.

Problem 3) The staff one and all were borderline surly. I think they made assumptions about me. I am sure that I looked less than put together due to pain, and of course COVID-19 has made visiting the barbershop an ordeal which I have avoided. I also feel that my age and being a black man factored into this very disappointing experience.

4. I purposely looked for their site on line. I thought that perhaps I might get a room with a view of the Hudson if I booked directly with the hotel. Found an online site which appeared to be their official page. I arrived in my room and found it was falling apart. I complained that this was less than the world class service I was used to receiving on this property. My statement appeared to go over their heads. From my perspective they were saying “ who are you to expect world class service." Prior to the current pandemic, I traveled to many wonderful destinations around the world. I always choose to a allocate funds for impeccable hotel accommodations. For example The Radisson Blu hotel in Dakar Senegal is an exquisitely beautiful property. The staff from check in, throughout my stay was nothing but sophisticated and comprehensive all while making me feel genuinely welcomed. This was not the case in my latest stay at Marriott Suites in Weehawken this past weekend .Also the official site perhaps needs to do an update so that customers can utilize it as opposed to a discount site. I really thought that I was booking directly with the hotel. I love a bargain, but this weekend comfort and getting the best room possible was my priority. I have been told that I may have been on the official site ,but budget travel sites can pop up . You then book with them thinking that you are booking directly with the hotel.

5. I am greatly distressed to be giving this property such a poor rating. I have only had the best experience there in the past. The suites are very spacious and comfortable. I have recommended it to friends looking for a get away. Unfortunately they fell below the bar when I choose to convalesce there. Please do better next time because I really like this place. Suggestion, nothing says come visit our hotel again like a smile. The last time I checked smiles still cost you nothing, but go a long way towards establishing...