Sonic Drive-In — Restaurant in West Orange

Service was a tad slow, and we ordered using the Sonic App. It was shortly after 4:30PM and they were, I would say, only slightly busy. (6 vehicles were parked when we got there, and I only noticed the carhop serve 1 vehicle, shortly after we arrived.) The delay was waiting a good 7-8 minutes after activating the Red Button, BUT THAT IS FORGIVEN. *I've worked in fast food, a few times, as a cook. So I completely understand that "looks" on the outside does not necessarily reflect what's happening in the kitchen with orders they may be working on. We ordered 1 Rt44 Coke and 1 Rt44 Ocean Water. When the carhop arrived, the order was correct, and she was very sweet and friendly, with a SINCERE smile! It was EXTREMELY REFRESHING to see her smile and you could actually FEEL the POSITIVE ENERGY that she had, like a warm fire on a cold dreary day! After the day my friend and I had, WE BOTH NEEDED THAT, MORE THAN I CAN EVER POSSIBLY EXPRESS. We informed her that we had activated the Red Button, shortly after arriving, because we wanted to order 2 additional Rt44 waters and 2 cups of ice. She was quick to inform us that she could take our order herself, right there! After placing our order for the waters, our order was out QUICKLY! THANK YOU FOR POSITIVELY CHANGING OUR MOODS AND FOR HAVING THAT GENUINE SMILE. SHE, LITERALLY MADE A VERY, VERY LONG, HOT, BAD, ALMOST UNBEARABLE DAY, THAT WE BOTH HAD ENDURED, BETTER, IN MY HUMBLE AND APPRECIATIVE OPINION, BECAUSE OF HER, SIMPLY, BEING HERSELF!!! BECAUSE A SINGLE, SOLITARY, MOMENT IN A DAY CAN COMPLETELY AND POSITIVELY CHANGE AND HELP SOMEONE, WITHOUT YOU EVER KNOWING. *I gave only 4 Stars because they were out of the Powerade slushes, that my friend REALLY had his heart set on getting one! BUT WE RECEIVED 5 STAR SERVICE, AND OUR ORDER GETS A 5 STAR RATING. I WOULD HAVE RATED OUR EXPERIENCE 4.6, IF THAT WERE AN OPTION! (Or a 9 out of 10!) **I HOPE THAT OUR WONDERFUL CARHOP WILL BE INFORMED, PERSONALLY, HOW MUCH THE 2 MEN IN THE SILVER TOYOTA TACOMA, GREATLY APPRECIATED HER POSITIVE ENERGY, GENUINE SMILE, SIMPLE KINDNESS, AND APPRECIATION FOR OUR...

If I could give them zero stars, I would my first job was sonic so I am sympathetic to certain things but I have got here about 15 times trying to get ice cream and I've waited a few weeks in between or a few days in between to see if they've got it fixed and they still haven't got it fixed after months. They should at least have a sign or something so that way I don't waste my gas and time driving over there to try to get ice cream and then I have to disappoint my son because the ice cream machine is still "broken". Couldn't get the employees names. Don't wanna get them in trouble, but I was originally speaking to a girl and in the middle of me talking I got cut off my man who tried to ask if I wanted anything else and I thought it was very rude that I didn't get finished talking. And I was of course polite and said no, sir, and left but this sonic has had problems for a very long time. I don't think my little review is going if you fix anything but I will never...

C'mon try to make those hot dogs fresh. Don't be so stingy w the chilli. Never ask a coustomer is that all. And then when they say no mam ask them again well, is that all. Geez that so ride. Train them to say man or sir. What else may we serve you today. Can I suggest a blah blah blah. Something Don't act like we are bothering you by ordering. I'd still go to this place it isnt horrible jus a couple tips to make it better. Oh and ask at the end what kind of condiments they would like w their order. Have them be direct so you don't waste throwing to much into the bag. Don't be surprised how much money you will save when asking do you need silverware, napkins and other condiments. Have a base amount you give for fries, ketchup, napkins etc. Unless they specifiy they need more. They want more than what is your base amount per order then let them know that's...