Rent-A-Center — Local services in Pinehurst

Management is a complete waste of time. He (Mike) never returns phone calls and when there is an issue it is always the customer's fault. Went in and got an air conditioner, after the panel shorted out I was told that it was an issue with that particular brand and that a loaner would be provided. THREE months later, I was told that the item could not be replaced because of a supply shortage. The loaner i was provided is smaller and severely damaged. Despite this issue, I offered to pay out the remainder of the contract the manager, who allegedly spoke with the regional manager who offered to take 70.00 off the total price. After several attempts, which required speaking with the regional manager, the issue was resolved.

Additionally, I was severely injured at work and filed for RAC Benefits. The manager was absolutely clueless on the process and months later alleged that my claim had been denied due to me being a co-borrower. During this time he was provided my new number and constantly had a good email address for me. He sought the primary borrower and threatened to sue her for the products. After this fiasco Mike alleged that he did not have good contact information for me and made it out to be my fault.

Rule of thumb for being a manager: admit when you make a mistake and only if necessary blame the customer.

THIS LOCATION IS AWEFUL. While there are some wonderful employees there are some major management issues that need to be addressed. Such as returning phone calls.

Will NEVER do business there again and I strongly advise anyone considering it to...

The customer service here is horrible! I got in a bad wreck and all they can say is oh we can come pick up the furniture. All I was was asking a little help with payments and the man had no care and wanted to argue with me. Every single bill I had worked with me but them. Great on getting approved but If you want them to constantly calling and show up at your door for only being a week late, these are your guys. It would be different if I never paid them, but I’ve paid them since March and they act like I’m super irresponsible. Once my sectional is paid off, they won’t ever see another penny from me and I’ll make sure this post is known. I don’t know how they are still...

If you are looking for something to add to your home this is a good place to stop by and check out what they have. Not only are they polite but they will walk you through the whole process so you can understand every step along the way. Plus they didnt have what I was looking for so they got ahold of other stores and found it fir me. And ontop of that they delivered it to my house. I cant beat that especially with a payment plan I get to set up. Go check the guys out...