Chili's Grill & Bar — Restaurant in West Springfield

Well my wife and I were on a date night and decided to go to Chilli's...we ordered appetizers and our main meal...we were sitting for an hour and no appetizers came...instead the waitress brought out the main meal so i told her we do not want it and that we had asked for a manager...so the waitress said "oh you dont want it" with an attitude...instead she could have asked what happened... is there anything i can do to help the situation but nope...she didn't ask not one thing.. She just walked away with an attitude ...on top of that we had to asked for water 3 times till we finally got it...we saw the waitress that was suppose to take care of our table working other tables just fine...customer would ask for something and almost immediately she would bring it to them...we spoke to the manager and she apologized...she said the order for the appetizers was never put in...she then asked if we wanted the meal to go and that she would take care of the bill so we said ok...when she came back she said the waitress threw away the food and she once again apologized and gave us 4 gift cards...I asked the manager what happened but she could not give me a straight answer and kept apologizing...if this waitress was having a bad day she definately went wrong about it specially where she works...i wish her the best... This is the first time ever we had experienced something like this...my wife and I ended up leaving and finishing our date night at a different...

We started by waiting 20 minutes for a table, which is fine. They were pretty busy tonight. However, waiting 15 minutes before our waiter even came to say hello or get our drink orders was unacceptable. We both ordered a margarita, which took another 20 minutes to arrive to the table. We had put the entire order in at the beginning, and we got our apps before the drinks. About 15 minutes for those to arrive. However, the plates we received for the apps were disgusting and when our waiter went to get new ones it took yet another 10-15 minutes to get those. When the plates finally got there, the wings were literally cold, so I have no idea how they tasted honestly. Dinner came in a normal amount of time. My friends soup was great, my steak was perfectly cooked (albeit a little under seasoned) the broccoli seemed under cooked, and the mashed potato’s were cold. Which makes no sense since the plate they gave me was too hot to touch. I’m a waiter, and I’ve had plenty of hot plates before but this I couldn’t even touch. The second round of margaritas took probably 15 minutes to get to the table. All in all, it was an okay experience. I’ve had chili’s before, love it here, this was just a bad experience. I do still recommend this establishment but I had to say something. The manager did take our apps off the bill which was nice, but it still doesn’t make up...

I don’t usually leave reviews, but our experience at this establishment was disappointing enough to still linger days later. We visited to celebrate my niece’s birthday, and while the evening started off well—the new menu was enjoyable, and our waitress was excellent—the experience took a turn during the shift change. The new waiter was fine, but the issue arose with a busser who persistently attempted to clear our plates before we were finished, even upsetting my young grand-niece by taking her meal away.

When asked to return the plate, his behavior became increasingly unprofessional, culminating in him spraying cleaning products so close to our table that they landed on my niece and sister. It appeared intentional, as another busser attempted a similar act near my niece’s fiancé. When confronted, the busser escalated the situation, refusing to step away even when asked by both the waitress and bartender. The incident became loud enough that the manager finally intervened, though no meaningful action seemed to be taken.

What should have been a joyous occasion was overshadowed by an unsettling lack of professionalism, and unfortunately, it left a lasting...