Taco Bell / Pizza Hut — Restaurant in West Springfield

My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is...

I NEVER write reviews or try to make anyone look bad but what i just experienced was extremely uncalled for..I will never go to this location again!!! I made a big order since I have a big family. Spent over $60 for our food just for it to look like it was ran over by a truck. The crunchwraps had like literally only wrap and crunchy taco like no meat or cheese in it the most craziest looking crunchwraps I’ve ever seen in my life all 3 of them looked like they took turns stomping on them before giving me my food . I got two party packs and they ruined that as well. The place was empty so it’s not like they were in a rush or anything I was the only customer so they were just lazy and inconsiderate seeing that my kids didn’t get to eat and now I just wasted money. They need better employees or some training asap. Again I will never go to this location again and I’m going to make sure everyone I know doesn’t either so they don’t have to waste their money! I literally...

The service is horrendous! It has been that way for the past couple years. This TACO BELL is under construction to reshape the dining room so the pick ups has to go to the drive thru. But do not come or recommend this place because the staff is rude and when you place a mobile order, you might not get it unless you are in a car. I placed a mobile order and went there in person without a car, one worker told me to go to the drive thru still and another worker at the drive thru won't give me my food without a car. They were absolutely rip me off even though I told them I placed an mobile order and have a receipt as proof. They did not follow any customer guidelines or have a simple customer interaction about giving me my food that I order, they basically told me to MOVE ON, just to take care with another customer without communicating with me! The food order they gave me was not a well order, which is...