T.J. Maxx — Local services in West Springfield

Terrible customer service, no common sense. Workers will try to deceive and scam you regarding pricing.

The coordinator claims the price should've been 24.99 (the regular tagged price) and almost charged me full price for it until they found a rack of other clearance pillows then said "oh then itll be $20". They claimed they will not give it to me for the price as the workers made a mistake and it printed wrong. Then tried to rip the tag off in front of me. They are extremely rude and try to rush you off.

They do NOT care about their customers at all. If you don't like retail don't work for it.

Will bring this up to Better business bureau

If the workers think i ripped the ticket thats hilarious

A) check camera footage B) why would an employee allow this kind of tag to be on the shelf C) if another customer supposedly did this. Why didnt they purchase it?

Extremely false advertisement

I'll purchase online than to give standing stores my business

If you guys dont like your job i would suggest to look for another because you seem rushed too get off the phone too

Supervisors are too tied up because they are dealing with other complaints

They should work on preventing these issues rather than attack the customer they should RETRAIN...

Kinda like thrift shopping, in that you really have to check everything thoroughly from quality & cost. Some things are really well made, designer/ name brand & cheap, while others can be off label overpriced cheap(in quality not price) with a "sweat factory" look. Great for the VIGILANT shopper looking to save some $$ but still has a little to spend, some time, AND a bit of good luck! Marshall's of the trio brand, is better for shoes IMO, although T.J. Maxx still has a nice collection. BEST FOR PARFUM IMO. From multiple varieties from Jimmy Choo, BURBERRY, Marc Jacobs & so much more! You can't beat the prices & peace of mind knowing it's Authentic compared to buying fragrances for cheaper online! That's a complete nightmare & I've seen more counterfeiting of fragrances online shopping than any other item! It's worth noting the shipping savings combined w discounts usually the prices at TJ MAXX for fragrances is worth the few extra bucks vs. online purchase of perfumes with an unknown origin! I've found MANY fragrances at TJ MAXX that are actually cheaper New then a half used bottle online like ebay!! Overall...

Jocelyn is horrible. The attitude if you say no to a credit card is insane. I said "no thank you" probably five times as she continues to badger me, roll her eyes, and say "wow". My change was $24.99 and she threw the change in my hand so hard my hand hit the counter. I was going to continue shopping after my return and was so flustered I decided just to leave. I'll continue going to the Westfield TJ where the people at the counter don't act like prison inmates out for the first time in public. The way that the managers talked about her there's no way that this was the first time she's treated someone like garbage. You shouldn't be working in customer service. Also, shame on the managers if you know she treats people like this and you continued letting her...