Tii Cup — Restaurant in West St. Paul

Hands down the worst boba shop experience I’ve ever had. I visited Tii Cup and left feeling completely frustrated and disappointed.

The black tea in my drink tasted old and borderline spoiled—definitely not fresh. It was so bad I ended up throwing it away after just a few sips. Total waste of money.

The shop was miserably hot inside, and we were told there’s no A.C.—which is hard to believe considering the Caribou Coffee in the same building had perfectly functioning air conditioning.

But the absolute worst part was the service. The cashier, Molly, was shockingly rude. When I asked a simple question, she responded aggressively with, “You can say that to my face,” like she was trying to start a fight. It was completely uncalled for and totally unprofessional.

To make things worse, my friend had to wait forever for her food, even though other customers who ordered after her got their food and left. When she asked about it, they kept giving vague excuses like “It’s coming” or “We’re putting on seasoning”—but it was clear she was being ignored.

Between the spoiled tea, no A.C., and hostile staff, I honestly don’t know how this place stays in business. I will never be...

Absolutely worst experience I've had at this place. I was going there for quite some time. They messed up my order numerous times but this time I called and asked them if they could fix it and they told me no and they told me that I was lying about it being wrong. The girl who answered the phone was extremely rude and also she lied about witnessing seeing the order made when she was ringing up people the whole time. They also said that they would remake something for me but they would not remake the Bing that I ordered. It was literally just snow with mochi on top and some coconut sprinkles. It's supposed to have syrupy condensed milk in it and it did not. It was literally just shaved ice. $8. Plus I tipped them. On top of that the girl that was there is a new little Asian girl and she was the rudest. She's been rude every time we've been in there and messed up my orders but I was trying to be nice. I would like my money back without having to come in there and argue with...

Edit: Went back in and a very helpful staff member re-made the Avocado Snow drink. It was perfect. Thanks Tii Cup! Had been a loyal customer, but Tii Cup has gone south since opening. Last visit, I was paying with a frequent drink stamp card. Was directed by staff to use the kiosk because they said they were too busy to take a counter order. But of course there's no way to pay electronically with a stamp card (staff assured me twice that kiosk would take stamp card). So I had to go back to the counter, which wasted the time of people in kiosk line. Finally, I picked up the Avocado Snow I ordered. It was lily white and tasted like vanilla. Absolutely no avocado in it. The staff who made the drink insisted twice that it was green (it was obviously white) and that she had added avocado. I had no choice but to take the vanilla drink. Such bad product and...