Popeyes Louisiana Kitchen — Restaurant in West Valley City

I went through the drive through and ordered the 11 piece family meal. Supposed to come with 11 pieces of chicken, 2 sides, 5 biscuits. I drove all the way home without checking the bag to see if my order was correct. When I got home I noticed that the biscuits were missing. My husband called and asked to speak with the manager, the man who answered, Steven stated he was the acting general manager. When my husband said the biscuits were missing he replied "No they're not, I packed your order myself and I know I put them in there" My husband replied, "No sir, I'm looking in the bag right now and they're not in there". After about 5 minutes arguing back and forth the manager Steven said to come back to the store (15 minute drive) and they'd replace the biscuits. My husband asked if we were going to get a discount for having to drive all the way back and the manager said no, that he was only going to replace the biscuits. My husband got irritated and explained that 1. From a customer service stand point he shouldn't have sat and argued with him about the order being wrong and 2. That he should offer some sort of discount or coupon code or something for us having to drive all the way back. My husband asked to speak with his manager and he responded there is no other manager and then he, the manager, HUNG UP ON HIM!!! When he tried calling back several times, they didn't answer. So I called and got an answer right away. I too spoke to Steven who told me that he doesn't have to deal with escalation calls! He's the manager though? So after telling him my irritation about my husband being hung up on he said you know what heres my dco and the phone went silent. I heard him talking but couldn't make out what he was saying and a woman started laughing and picked up the phone. I had to re-explain everything to her (Carolina- District Manager) and she literally replied "Well, what would you like me to do about it?" To which I replied that she needed to do some skills training to her employees on how to handle escalation calls and probably not argue with a customer who's order is incorrect. We drive all the way back to the location (It's been 30 minutes now), we walked in and asked that our entire meal be replaced as it was cold now. We were responded with attitude from the District Manager who said "Sure, I guess we can do that". We sat there and watched her and the other general manager Steven walk in back whisper to each other, look at us, and then start laughing. When we asked for honey and hit sauce she rolled her eyes and went and grabbed the sauce and put it in the bag. As we were walking out they again started laughing at us. Worst service I have ever experienced in any situation. I will never...

I give Popeyes a three star rating after some debate. Going to Popeyes is a bit nostalgic for me since one of my first jobs as a young teenager was at Popeyes some 40 plus years ago back in Georgia. In the past Popeyes food has been generally pretty good. I prefer the "spicy" seasoned chicken over the "original". I do like the red beans and rice and Cole slaw sides. The biscuits are also very good and a little honey is great on them. In the past when I have ordered the chicken tenders I have also asked for the Sweet and Spicy dipping sauce. It's very tasty and provides a little zest. So in the past it's been good. The service is fair to great depending on the day, time and person helping you. Recently I read a review on the "New" chicken sandwich from Popeyes comparing it to the Chick-fil-A sandwich so I thought I would give it a try. To that end I went to Popeyes to order a chicken sandwich. When I arrived at the restaurant the drive through line was halfway around the building. I figured it being a drive through at a "fast food" restaurant it would move fairly quickly. The joke was on me. It took 30 minutes for me to move from the place I entered the line to arrive at the order station. It should be mentioned that once you enter a certain section of the drive through lane you are locked in since the lane is curbed in and the area is landscaped with large rocks. After this 30 minutes in line I arrived at the station to place my order only to be told that the restaurant had no more chicken sandwiches or fries. This was about 2000, 8:00 PM. So I can't give you my thoughts on the sandwich; but, I can say if you want to try the chicken sandwich give them a call to see if they have any before you go or you may be sitting in line for a half hour or so only to find out that you've been waiting for nothing. Be ready with an alternate choice if you really want something from this restaurant. Good luck....

We went to this location after a long day of working on our car expecting to get our delicious biscuits and chicken. We had called ahead to make sure they were open as it was about 9:30 P.M. and wanted to be sure that we could get there before they closed. On the phone, we were told that they closed at 11:00 P.M. We arrived at 9:58 P.M. and we're surprised when we tried to open the door; it was closed. There were people still eating inside the lobby and the restaurant appeared to be open but the doors were locked. On the door, the hours read as follows: "open daily 10AM-11PM." I walked around the restaurant to the other door to see if it was open, but it too was closed. Now frustrated, I walked to the drive through window and knocked on it until someone came and opened it. I questioned the manager as to why the doors were closed if they were still open until 11 PM. He told me that their lobby closes at 10 PM and their drive through was open until 11 PM. I asked him why their hours on the window say they are open until 11 PM if they close at 10 PM. He did not have an answer. I also made him aware that even if the lobby closed at 10 PM, we arrived at 9:58 PM and that there were still people eating inside. He then stated that they had closed the doors 10 minutes early because they wanted to start cleaning. He refused to open the doors for us. I worked at a restaurant for 6 years and not once did we close the doors 10 minutes early because we wanted to, nor did we post hours that were inaccurate on our business window. What kind of business practice does this location use? Whatever they...