Hampton Inn West Valley Salt Lake City — Hotel in West Valley City

I checked in via the Hilton the app per usual. Unfortunately my flight was delayed from Denver due to weather. I arrived at about 1:00am to the WVC Hampton Inn. I attempted to enter via the front door however it stays locked due to security reasons from 12-4am which posted on the wall. The front entryway has a digital keycard reader and telephone to reach the front desk auditor.

After a few unsuccessful attempts with my digital keycard I picked up the telephone which says to call 0 for the operator. The telephone was inoperable and I was unable to reach anyone. I had to use my keys to tap on the glass for a few minutes until someone heard me and came out to check the door.

The signage is very misleading as it has a digital keycard reader which would lead someone to believe the front door would unlock like any other exterior door around the building.

The desk auditor reiterated the door is locked from those times for safety but the other exterior doors were functional with a keycard - which defeats the purpose of locking the front door. Additionally, as a patron, that’s a red flag that this location may no longer be safe to stay at if locking the front door is a necessary protocol. Especially as I have stayed at this location in the past.

I went upstairs to my room. Upon entry the bathroom fan was extremely loud. Not sure how anyone would be able to sleep with that thing on so I attempted to look for the switch to turn it off. Unfortunately adding a power switch for the fan was an oversight in the hotel design.

At this point I’m so exhausted that I figure I’ll check the bed to make sure it’s clean and address the issue with the fan in the morning.

I inspect the bed and notice something is wedged between the headboard/mattress. I go to the bathroom, grab some tissue, and pull the object out. SURPRISE - it’s is a prior guests underwear.

At this point I grab my unpacked bags and walk back down to the front desk for a new room. The front desk auditor was very apologetic, which I appreciated and gave me a new room. Absolutely disgusting and...

During my recent stay here at the Hampton, the service was exceptional from start to finish. Front Desk Agent Mel with the big oh glasses was an absolute pleasure and incredibly helpful. Although I arrived much earlier than the check-in time, she took my phone number and promptly called me as soon as my preferred room was available. She even offered an alternative room type, but I opted to wait for the one I had originally booked. I arrived around 10ish, and since my room wasn't ready, I decided to explore the nearby stores and grab a bite to eat. Mel assured me she would follow up as soon as housekeeping updated the system with my selected room type. Despite my early arrival, she went out of her way to accommodate me, knowing I had driven 10 hours to Utah for a business meeting at 12:45 pm. As I was leaving, I overheard her efficiently coordinating with housekeeping over the radio. Her politeness and efficiency made the check-in process smooth and friendly. By 11:21 am, I received a missed call from her, but she left a friendly voicemail informing me that my room was ready. Upon returning to the hotel, she completed my check-in and provided information about the hotel's amenities and hours. Every morning, as I left for work, Mel was at the front desk, greeting myself and others warmly. At check-out, she inquired about my stay, wished me safe travels home, and expressed hope to see me again. Mel, thank you for your outstanding hospitality throughout my stay! I will definitely be back because of Mel and everyone else at this Hampton location. This is a 5...

I'm really not even sure where to start we love staying at the Hampton Any time We travel. I guess this won't necessarily be the case anymore. Me and my husband came in late on Thanksgiving Eve we were not planning on staying in West Valley City but Changed our mind when it became so late in the night. I called the Hampton Inn because I was having trouble reserving our room online with our Hilton honors app. The lady on the phone was very nice however refused to match the online price that was being offered by the app. When we got to Our room We were unable to get the Television to work 3 hours later We get a phone call from the front desk telling me I have to walk down and get the key to the new room they're moving us to. She also wanted me to walk the old room key down When I was done moving us. I'm not sure why it took 3 hours to change our room number in the computer. It was 3 AM so I know she didn't have a bunch of other customers waiting on her. The ice maker did not work on our floor. The fridge didn't Work in the room they moved us to so all of our Delicious Thanksgiving leftovers from our family get together had gone bad. When I asked for A late check out because we didn't get to sleep till 4 And the front desk lady told me it was not her problem that we got to bed so late. She gave us 30 extra minutes to check out. There was no Cups downstairs at the coffee bar also no Creamer. We will never stay at the Hampton Inn in West...