From start to finish, it was a bad dining experience, mostly due to poor service from our waitress S.L. Food was good, service not so good.

1. The table we sat at was dirty (Coffee spills, hot sauce and egg on the table), the floor below was also dirty. My husband asked the waitress if we could get something to wipe the table, she handed us a washcloth and we wiped it ourselves.

2. The Dinner I ordered, comes with two sides, I was never asked what I wanted with it. She never offered any sauces for my hubbys fries. She never asked if he wanted a refill.

3. The food came after like a 30 minute wait. I asked the waitress where the soup was that came with it, she said “Oh, sorry we just ran out. We have salad?” “I said sure I’ll have that.” She confirmed she was bringing it and asked if I wanted ranch, I said yes. My husband also asked for a drink refill. We had to ask for sauce for his fries.

4. She came back to our table, a few minutes later and said, sorry that’s the wrong plate, did you touch it? I said I put black pepper on it. She grabbed it and gave to the correct customer. Smh!

5. She never brought the damn salad or the soda refill at all. Just kept walking past our table. I looked across from us, another couple never got any beverage at all and had been waiting at least 15 mins.

6. After getting fed up waiting another 15 mins for a damn refill and the salad. I took matters into my own hands, got up, the waitress said bye, and I said, “What do you mean bye? We never got our check yet and I’m getting a refill that we have been waiting on!”

I walked a few steps around the corner and asked the other employee for a refill. This literally took me less than one minute.

7. I asked her for the check and told her that she better remove the salad that we never got.

8. Sadly, with that poor quality of service, we did not tip her at all. I would have but her effort was lacking badly. Typically we tip well for good service. We paid full price.

I usually am more patient but this was really a frustrating experience. I love black bear diner but to me the service made it hard to enjoy.

After I posted this I read similar reviews that are the same issues = poor service, dirty tables & floors. Management needs to step it up. This place is giving the black bear diner brand a bad rep.