Wingstop — Restaurant in West Valley City

Wingstop is a well-known name with a reputation for bold flavors and quality food. However, the recent experience at this location fell short of expectations and created a disappointing impression, especially when sharing the meal with guests.

While some parts of the order were acceptable, overall, the preparation lacked the expected attention to detail — both in terms of flavor and presentation. The inconsistency in the food left a negative mark, especially given the brand’s usual standards.

This feedback is not intended to target any individuals, as working in a busy food environment is challenging and deserves respect. Instead, this is a call for the company and local management to take quality control more seriously. Consistency, accuracy, and care in food preparation are essential, especially when customers choose a trusted brand like Wingstop.

It's important that every location upholds the reputation that the company has built. With better oversight and commitment to quality, this location can deliver a far more reliable and satisfying...

This one is for EDITH, the manager: Ordered an online order through the wing stop app around 6:30pm. After TWO HOURS the food had still not even been made. We called the store & they told us that our order got lost. We told them we would come pick up the food since we have already waited over two hours. We arrived to Wingstop to pick up our food & the MANAGER EDITH told us that the doordasher “STOLE” the food. after contacting the door dasher he said he never even picked up the food because the order was cancelled. Not only did we never get our order after overall 3 hours of waiting but the manager lied & told us that the DoorDasher “STOLE” the food when he never did. HORRIBLE customer service from their own manager EDITH blaming the door dasher. SHAME ON...

first time and last time going to THIS wing stop, they never gave me my dollar, told me to wait because they had no cash back ( I waited) and did not give me my cash…

I had to wait for my food which is fine, BUT 1 hr later they’d till haven’t called my name for my order. I had to go up and ask them why haven’t they called my name and that’s been 1 hr that I have been waiting, they had my order in the counter and said “ I’m not sure why they didn’t call you” I check my food and I WAS MISSING STUFF AND MY FOOD WAS COLD. I probably should’ve tell them to remake it but I was just done with this place. I’m never coming back to this wing stop. DO BETTER!!!

SO IF I WERE YOU I WOULD NOT STOP...