The Home Depot — Local services in West Valley City

I place a big order last Friday July 12, I im a PRO customer at Copper hills store and was told they will deliver my order on Monday July 15 we plan for it didn't went to work because of that they sent me text and emails how my order was on the way and a window time after the time frame I get a email and a text saying that my order couldn't be deliver I call the store where I make the purchase and I was told to call this store because they send the order here after that I call and ask what was happening talk to different people that didn't even know what was happening they have a pretty bad communication so unprofessional after calling all day asking for answers of what's going on I get deliver part of my order and an email confirmation for the rest of my order to be deliver today Tuesday July 16, then I get an email and text at 2 pm saying that my order was on the way then at 4 pm I get another one saying that they couldn't deliver my order again I call the store again and was told that they were delayed and will be at my place soon and told again before 8 pm if nothing happen I call again and was told that in the truck that they have my order they had some more stuff and that they were stopping there first at this time I was already so tired but still wait after 9:30 pm I call again the store, first they told me again to call the store where I place the order I explain my self again they keep me waiting they come back at me saying to leave my name and number to the manager to call me later I didn't agree so I keep waiting on the phone after some time they hand up on me I call back she said I thought you hand up and call again so I told her no you guy hand up on me after some time the manager pick up the phone and at the time I was told that my order wasn't pick up in the first place that they couldn't get hold of the truck company I was so frustrate it at this point who's going to make it the money I'm loosing first my husband loose work days the the people who's coming to work and I don't have the material I purchase and was told the delivery day who's compensating that to me this is a nightmare so unprofessional of homedepot this is such a...

The WVC, Utah HD is my least favorite to shop at. On my most recent visit, I was looking for some square nuts. I was planning on getting them at the Salt Lake City store on 21st South during my lunch hour, but ended up getting them at WVC in my way home from work. I knew the location (aisle and bay#) for the SLC store, but not for the WVC store. Unfortunately the mobile HD site doesn't list the item location, but it does indicate if the items are in stock. So, I'm in the store and I can't find them. I ask a worker if she knows where they are (she's restocking some of the other fasteners). She says she's never seen them and doesn't think they carry them. I said "but it says online you have seven in stock" to which she replied somewhat annoyed "just because the computer says so, doesn't mean they're here.". Then she tells me I should go to a nut and bolt store (not a HD) across town. Now I'm getting annoyed. Don't send me on another errand just because you're not knowledgeable enough about what you do and don't carry. Turns out they did carry them (computer was right).

Different occasion, I picked up one 2x4 for a project. For some reason the SKU wasn't in their system and the cashier can't figure out how to look up the price. She sends some dude to look for it and he disappears for 15 minutes...no exaggerating. The cashier at the next register noticed I'm still waiting and calls a manager over because she can see I'm getting pissed. Finally they figure it out and I'm able to pay the $2.78 for the 2x4.

Another time, I went in for a food-grade bucket and a gamma lid. I went to the bay that they were in the last time I'd bought them and they weren't there. I ask a worker where they'd been moved to and he says "I dunno" and just stands there staring at me. Finally I ask "is there anyone that does know?"

Bottom line, too many of the workers at this location seem lazy and uniformed. I've never had these kinds of issues at the SLC and West Jordan stores, but they're not on my way...

I am absolutely fed up in dealing with the incompetence of this store. I have bought and returned 2 dishwashers because they cannot figure out how to communicate with the company that does their deliveries. I bought an LG dishwasher online without knowing that an L shaped kitchen layout makes it very difficult to install LG dishwashers, this was told to us by the delivery men so my wife and I thought fair enough that is our bad and we went into the store to speak with an associate to make sure we don't make the same mistake again. We spoke to an associate who ensured that the Samsung we just bought will have no problem being installed. Well delivery day arrives and I take work off to wait around for them and he says the exact same thing about the Samsung, even the delivery guy was fed up with this store and their lack of communication and he and his manager recommended we buy a Bosch dishwasher that will have no problems and that we should call the store to work out some kind of compensation for this mess. I got on the phone with a manager first initial C, who was sympathetic and apologized for what has happened and promised that I will be left satisfied with the Bosch and a deal can be made in regards to pricing. But only after the installation is complete (Sneaky). Now I've been waiting weeks for a dishwasher to arrive only for the store to send someone who CANNOT INSTALL THE BOSCH!! Why would you not send a plumber KNOWING IT IS AN L SHAPED KITCHEN!! I spoke to a different manage who did not give her name who basically said nobody would promise you anything like that here at this store and that the best she could do is refund the installation fee... because you know... THEY DIDNT INSTALL IT!! Still waiting for her to call back and fix this mess. Home Depot you need to do better and the only way I can do anything is to hit you in the Review. If I could give less than 1 star I...