Dairy Queen Grill & Chill — Restaurant in West Virginia

Tonight my family and I went to this Dairy Queen for ice cream after getting back in town. We immediately noticed there was 1 young lady working diligently to complete the orders pending. There were people in the lobby as well as the drive thru. The young lady greeted us and said she’d be right over. As she tells us this, another staff member comes back and loudly says “sorry, I was taking a piss.” goes behind the counter to finish a drive thru order. A third staff member comes from the far back and takes our order and walks away. This leave the young lady by her self with our orders, a grub hub order and drive thru patron. Meanwhile, as we’re standing there waiting, we can see the 4th staff member on the other side of the wall smoking his vape and playing on his phone. He did this the entire time we were there. I asked the young lady “do you always have to do everything yourself” and she reluctantly nodded yes. This Dairy Queen franchise owner should be proud of her for work ethic and determination while maintaining such professionalism. She was wonderful. Now, for the other 3, yikes. Being there just for a paycheck is one thing BUT TO ACTIVELY VAPE IN THE KITCHEN… WHILE PLAYING ON YOUR PHONE..Come on man. We stood there watching every puff. I finally asked what the guys name was that was doing it and his name is Brandon. The sanitation concern I have for this is through the roof and I will be passing the video to the health department. This action violates the common courtesy of every paying customer that comes in and it makes me question the ethics being permitted in this establishment. Vile. Do better,...

Last night, June 19, I visited the Dairy Queen on Memorial Church Drive in Morgantown, and it was by far the worst experience I’ve ever had at any Dairy Queen. I waited over 20 minutes for my Blizzard while multiple customers who ordered after me received theirs before mine. Eventually, I had to walk up and ask where it was. When I did, the blonde girl at the Blizzard station barely acknowledged me, muttered “I’ll get it,” and then slowly dragged herself over with no urgency, no apology, and no respect for the fact that I’d been waiting patiently. When I finally got my Blizzard, it was half-melted, as if it had been sitting off to the side the whole time. Not only was it completely unsatisfying, but it also tasted like it had peanut butter in it—something I didn’t order at all.I had come in after a long, exhausting day just hoping to treat myself. And instead, I was ignored, dismissed, and served a melted, messed-up order by employees who clearly couldn’t care less about doing their jobs properly. I may not make a lot in my line of work, but I still show up and give effort. The same can’t be said for this crew. This location is unprofessional, slow, careless, and borderline disrespectful. If this is how it continues to run, I truly believe this franchised Dairy Queen will be shut down in the next couple of years. It’s only a matter of time before enough customers stop coming back—just like I...

I apply for the job. I have the interview i call over 10 times. They tell me the boss was busy. They never email me. They never call me back. They block my number like was disconnected. I call today. They tell me have a problem issues because i made a report. About they are unprofessional. If they are in short staff, they should put more effort to the new applicants. 3 days pass i never receive anything from them. Unless i call. If was me i definitely fire the top bosses. For they start to care more about the company. I definitely prefer decline every dairy queen job. They pay $12 is not enough. Shame of themselves. They don't have enough ppl they put them to do extra work and they don't get pay for replace ppl. Employees deserve better and definitely the Fast Food is going to collapse. The ones over there do there best but for is not enough. Shame to the bosses above. Food is no fresh. Frozen food is not the best quality. Is unhealthy. Means bas taste and bad reviews. Who knows most of the...