QDOBA Mexican Eats — Restaurant in West Virginia

Great place to Eat. This is one of the over 750 restaurants in the chain that is headquartered in San Diego, Ca. I have been to many of their locations in many different states. This one is located off the north side of WV 19 (aka N Eisenhower Drive). The road is a busy road but it is easy to get to this place. It is in a strip center behind a row of fast-food restaurants. It is located on the corner of the center closest to the road. There is plenty of parking in front of the location. This was our first visit to this location but it is very similar in style, quality, and service to their other restaurants. It is very similar to Chipotle in that you order at one side of a line and follow your meal through the line to completion adding items that you want as you move down the line. They serve bowls and burritos with beans, rice, and meats. Their ingredients are fresh and I have always gotten a good meal. This time was no exception. The staff was very friendly, the restaurant was clean. I ordered a chicken bowl. The price was reasonable and it was prepared fresh. We chose to eat in the dining room. It was clean and light. I would recommend this location to my fellow travelers looking for a good meal in the...

My first experience with QDOBA in Beckley, West Virginia was pretty terrible. I was excited to try a new restaurant in the area, and put in an order online for curbside pickup at 11:20 am (i.e., not peak time). The site said the order would be ready between 11:30-11:40. I show up at 11:40 and call the restaurant as instructed in the confirmation email. The friendly woman on the other end said my order would be out shortly. Fifteen minutes later, I decide to get out, go inside and ask about my order. I couldn't get anyone's attention, but did see my order sitting on a rack labeled "Online Orders". I have no idea how long it was sitting there, but obviously, this isn't curbside delivery. I ordered curbside, because I'm currently in COVID-related quarantine, so I didn't appreciate being forced to go inside the store and put others at risk. If you don't really offer curbside pickup, just say so. Set your customers' expectations well, so they aren't disappointed. When I got home, the food was cold, and my daughter's order was incomplete (missing drink and cookie). I know good workers are hard to find these days, but dang. What a lousy...

I will start off by saying I Love Qdoba! I am there 3-4 times a week usually, and it is my favorite restaurant....in the day time! Going into the store at night is awful!!! Myself, my husband, and 2 of our children went in the other night and because of the experience we had I will not be back in the evening. The store was a mess floors had trash all over them, not a clean table in there, and the drink station was not stocked, soda/tea everywhere, and trash everywhere. The employees were sitting at a table on their phones, the meat was burnt, the rice was hard, and the employees acted like they couldn't be bothered to listen to what i wanted in my bowl. Bad part is, it is my understanding that the night shift manager is also the GM of the store. Do better GM and night shift, because you all are the ones that just lost the store...