Subway — Restaurant in West Virginia

We have been frequent customers of this location and the service seems to be deteriorating exponentially over the last 6 months or so. Last night's visit was by far the worst. To begin with, when I arrived to grab our dinner order on the way home from doing our weekly shopping the door to the establishment was locked. I would have walked away and selected another option and in retrospect I should have done just that. The first thing she said before I was even able to place an order was "you should be aware that we have no Italian herbs and cheese bread." No biggie they have other bread options.. but wait.. they had 2 - 6" wheat and 2 - 12" white loaves and nothing more. Really?? Trying to meet the request from my husband I said we'd work with that.. thinking we could get the sandwiches on the remaining white loaves.. but wait.. When I ordered the boss she said we only have enough meatballs for a 6" sandwich and when I ordered the monster I got the same result.. only enough for a 6"?? But I decided to stick it out and completely changed the order to try the new subs on 6" and ordered a 12" tuna to supplement. All because they sent out coupons to get 2 foot longs for $12.99. In the end - a dinner that should have been less than $20.00 ended up costing over $30.00 by the time we added a tip. Why tip? Because it was obvious she was new, wasn't familiar with the menu at all and the other associate in the store made it clear they weren't offering any support. When I attempted to call the store today the message was "this number has been disconnected and is no longer in service!" Be assured that I will familiarize myself with the store(s) in Martinsburg going forward. If they don't want to provide what the customers ask for then they should close...

The girl that made my sub talked to the cashier and person that was in the back the whole time she waited on me. I ordered a sub with mild pepper rings and easy on the hot pepper sauce. She put a heaping tablespoon of sauce (not what I consider easy) on the middle of the sub spreading it out but, leaving most of it in the middle. I mentioned that but she did not hear me over her conversation with her co-workers. I looked over at their drink selection and when I looked back she had put a handful of jalapeno pepper rings on it. I once again got her attention and told her here to take them off. I did not order jalapenos. She told me I did order them and took each one off and forcibly tossed each one in the trash.

I ordered a heated/toasted sub. She put that in the oven while continuing her conversation with co-workers. When I got home I unwrapped the warm sub to find most of the bun was black burnt/charred. The was from her leaving it in too long and her being distracted. That Subway is close to home but, next time I will go to the one inside Pilot/Flying Js about 5 minutes further away from my house than the...

Just went and spent a Lil over $30 for 2 footlong cold cut trios with a little oil and vinegar. Not only did they load the sandwiches up with so much oil and vinegar that it seeped out of the wrappers and bag but it made the subs extremely soggy. Upon taking a few bites we immediately knew something was off as we've never tasted something just so nasty. Upon opening the sandwich and checking we discovered it was nothing but bologne on the trio. After calling and speaking with a employee we were informed that a cold cut trio ONLY COMES WITH BOLOGNE.....that don't even make a lick of sense. We will not be returning. The prices of things are so high at the very least we should be receiving the product we have paid for and the quality that we are paying for. Literally just threw away $30 I for 1 don't mind a slice of bologne on the sub as it comes with a slice but I do not want or even like to eat a sandwich caked on with nothing but bologne and ex oil and vinegar. This is a meal I'll never forget and for all the...