QDOBA Mexican Eats — Restaurant in West Windsor

I have been coming here for about 10 years now (since they first opened) and ALWAYS preferred qdoba over chipotle. Today will be the last time I will ever come back here (along with my friends and family). My brother ordered a regular sized burrito and the woman who wrapped his burrito wrapped it very poorly that it tore completely in half before he even ate it. So, my brother asked if he could get it re-wrapped nicely and was given attitude as she said “I guess.” After it was re-wrapped the burrito was the size of my fist.. very small. The smallest burrito I have ever seen. I went back up and asked if they could add more to the burrito since it was abnormally small and lost a lot of the contents when they rewrapped it. The workers on the line looked at me like I had three heads and the GM came up to me VERY RUDELY and said that it’s small because my brother asked to re-wrap it (yeah he wanted it rewrapped because THEY messed it up). I then took my normal sized burrito to compare the two and show them the difference. The GM continued to argue saying she wrapped it tight so that’s why the burrito is small. I told her I’ve been in the food service industry before and am not trying to be “that annoying person” and just wanted more in the burrito. However, she kept arguing with me about how my brother wanted it rewrapped (again, he wanted it rewrapped because THEY served a complete disaster of a burrito). She just continued to give excuses and no apology or anything and wouldn’t stop so I just walked away.

I have been a GM for a similar store and would never talk to a customer like she was talking to me. I understand that the service industry can be hard but no one deserves to be talked at like that for their own mistake.

If I can rate this store 0...

I've been trying to avoid having to do this review but I draw the line when the way my order was handled put me off for the rest of day.

I used to be a frequent costumer up until they started hiring people who barely smiled or made an effort to be polite. The food quantity is lower and the prices are higher, it doesn't make sense.

Tonight I had by far the worst experience. The two gentlemen who took my order not only looked and acted as if they didn't want to be there but also tossed my food on the counter as if it was a piece of trash. Nothing fell out (thankfully) but it was NOT the way to handle someone's food.

The food industry can be unforgiving but if you don't have what it takes to succeed it then please find something else. I have worked in this industry for years and it's not easy. But just because there's something going on in your personal life or with your superiors/colleagues, doesn't mean you should let it out on the customers.

Unfortunately and as much as I love food from Qdoba, I will not return nor recommend this...

Requested Review – Honest Experience

I was asked by the manager to leave a review, so here it is. Unfortunately, my experience at this location was disappointing. The food lacked flavor and tasted overly Americanized — nothing like the authentic, fresh flavors I’ve had at other QDOBA locations. I’ve visited an amazing QDOBA in New Jersey, about 30 minutes from New York, and the difference in quality is night and day. That location truly captures the essence of good Mexican cuisine.

Customer service here also leaves a lot to be desired. Several staff members seemed disengaged, almost like they didn’t want to be there. The manager who asked for the review had also been rude on a previous visit, and that unprofessional attitude still came through tonight. Honestly, someone with that demeanor shouldn’t be in a customer-facing role.

It’s a shame, because this location has potential, but poor service and unappetizing food could ultimately hurt its reputation. I highly recommend visiting the New Jersey QDOBA if you’re looking for a much...