Tumbleweed Cafe — Restaurant in West Yellowstone

I don’t know if it’s just us and how we are accustomed to Southern hospitality, but the treatment was either substandard or a huge misunderstanding. Our group came in at around 10:30 A.M. for breakfast, and we were nicely greeted and assisted by the woman working, who was very respectful and patient until one of us ordered an order of a biscuit and gravy. Her attitude lingered throughout the order despite a minuscule misunderstanding to which she called one of us “really confusing,” despite her asking if we wanted the large order, and our response was merely a “no thank you.” Even if there was confusion, calling a customer’s response “confusing” is unprofessional! Good hospitality is expected as it was the only breakfast place open at the time in a touristic town. As Southerners, respectful communication and manners are just natural for us, and Montana is a relatively new state for us. Still, the majority of service has been very attentive and kind. This place was a total outlier. Moving on though, we dined in and waited a bit before the food was ready; however, she seemed to be the only staff so waiting was not an issue. The food arrived, and that was all we heard from her for the rest of our stay. The bagel was really good, but that’s hard to mess up. The biscuit and gravy was good, but it contained meat and caught us off guard, so it was just something different. Now, for our orders of egg and cheese English muffins, one was too sweet to our liking, and in the other, we discovered a hair or fiber, which was unexpected. At the end of our meal, we got up and left without a word from her, so that was quite strange, but that’s just her. Everyone has their bad days, but I wish she had treated us kindly and with more patience. It wasn't very pleasant to be spoken to the way she did and to feel so belittled. Hopefully, this isn’t experienced by other customers. The other customers who came in were treated kindly, which was relieving! These are our feelings regarding the service, but the store was cute and warm, despite some tables being a bit dirty, and there was a good selection of books and a comfortable-looking lounge area. Overall, I would give Tumbleweed Bookstore & Cafe a 2/10 because prioritizing your customer service is vital for business. I also wouldn’t recommend the...

We had breakfast and I worked on a project on my computer for a couple hours at the Tumbleweed Bookstore & Cafe on our trip to Gardiner and Mammoth Hot Springs. The lady behind the counter greeted us as soon as we entered, even though she was busy with another customer's order; she was very polite and professional the entire time.

We were not rushed, so the wait did not bother us at all, though we were amused by the sign that reinforced that they are not able to rush orders for raft trips, so patrons need to manage their time effectively and not expect fast food wait times!

My breakfast burrito was the best I have ever tasted, and I have had versions of breakfast burritos all over. The contents were layered inside the tortilla in a unique way; the egg, cheese, sausage, and black beans were all together in the middle like sandwich contents, but then were wrapped in the shell. It was super easy to use a knife and fork to eat, which I chose over eating it with my hands because I was using my laptop and didn't want my fingers to have food on them.

My mother had a breakfast sandwich, and it was also very well made. My capuccino was the perfect blend of a medium roast espresso and half the sweetness of hazelnut and red raspberry. The atmosphere was quaint and cozy, and I loved seeing the local artwork and jewelry for sale. We will definitely be back when...

I helped host a scientific conference/workshop in Gardiner, MT for ~50 people back in April, and we used Tumbleweed as our caterer for breakfast, lunch, and coffee during our 2 workshop days. Tumbleweed was outstanding for catering. Their food was absolutely delicious, they were on-time with getting everything set up for each of our meals before our scheduled meal periods, and the set-up was truly above and beyond. Several of the conference attendees raved about the food and beverages at our conference. The sandwiches (I think she brought like 3 different types of meat sandwiches and then a vegetarian option each day, so 8 different types of sandwiches between our 2 days), pastries, and coffee were just some of the items that stood out. Tumbleweed brought us an assortment of different foods that included vegetarian options as well. The value provided was also excellent. The owner gave me a general idea of the menu for meals, but she brought us different foods (main items and sides) for breakfasts and lunches each day so attendees weren't eating the same thing 2 days in a row, which was wonderful. Overall, one of the best catering services I have experienced, and I would not hesitate to go to Tumbleweed for food and any future catering services we may want...