Yellowstone Perk — Restaurant in West Yellowstone

My boyfriend and I loved their Huckleberry fudge ice cream in a waffle cone, and their hot mocha with whipped cream so much we have gone back a few times this trip. Owner is very friendly and upbeat. Service was prompt, store is clean. Another member of our party had gone to a different coffee shop in town previously that day and mentioned their coffee was just “okay”. We told them to try Yellowstone Perk and tried their coffee the following day. The other party member said Yellowstone Perk’s coffee was way better and yummy compared to the other shops coffee they tried the day prior, and would return to Yellowstone Perk if given the opportunity. We had also bought some souvenirs, and one of the employees went the extra mile to bubble wrap and tape the breakable items we had purchased from them, which was greatly appreciated. Said employee also checked the back for an item we were searching for, even during a lunchtime rush to ensure we were able to get the item we had been searching for. 10/10 We will be back for future Gardiner vacations!

Would like to mention we started eating the ice cream before we remember to take the review photo attached because it is just...

Had high hopes for this place, but sadly disappointed. I placed a simple order over the phone—just two items—and somehow one was forgotten. When I went back to address it, the staff member refused to take responsibility and instead blamed me, saying I never ordered or paid for it. Rather than apologizing, he twisted the situation. The customer service was frustrating, and to top it off, the food made me very sick shortly after which ruin the rest of the trip in Yellowstone park.

P.S. The restaurant blow my phone with message and phone calls want me to delete the review even I clearly asked them to stop. At this point, it feels very disrespectful and crosses the line into harassment. I feel it’s important to warn others about this ongoing behavior. It also makes me question whether their review scores are the result of pressuring others into removing negative feedback. Please...

So I would rate the service and the setup of this place a 2 star. A decent vibe- wouldn’t say super kid friendly though depending on taste: Some weed paraphernalia throughout the store. The person serving was super rude and brash. Also I couldn’t really see the prices / ice cream scoop options listed. I asked and he just told me: 1, 2 or 3 scoop rudely. (I was more curious of price differences) the two scoop we were shocked when we went to Check out was 7 dollars!! Whattt?

The ice cream is great. 5 stars. Locally made from wilcoxsons. We had had it several times already while stopping in stores in Yellowstone. I recommend highly the graham slam. It’s really awesome.

Sum up: save your money and get your wilcoxsons ice cream while you’re in Yellowstone NP. They will serve it with a smile, give you way bigger scoops and you...