Dairy Queen (Treat) — Restaurant in Westland

I was next door at Liv today for a big holiday weekend sale they were having. Liv opened at 10 the DQ at 1030. My plan was to go to Liv and hit some morning sweet treats before heading home. Man was I wrong. When I pulled into the DK parking lot the owner or manager was shouting at other people about not parking in the lot to shop at Liv. To be fair they do have tow away signs in the lot. I can understand not wanting people to loiter in the lot. Im trying to hit the icecream shop tho remeber so i ask the shouting man if I wanted to grab some ice cream when they opened but was going to run to Liv first could I park in. I was immediately also shouted at called names and was told they didn't want my business. At least be professional and talk to potential customers like people. You would think someone would want the hundreds of peoples business on a friday but ill go down the street to dairy dan...

I came in tonight with me and a few of my friends. I picked up a few ice creams, nothing too crazy. I was greeted by this very unfriendly worker named Lillian. She opened the window and asked me why I was staring at her. I’m a little on the bigger side so I was really looking forward to my ice cream and that’s all I was staring at. She then took one of my ice creams off. She then looked at the girl she was working with laughed and then the other girl said that the ice cream had to be remade. I don’t understand what her issue is and I don’t get why she said this to me. I was looking in the window because I was waiting for my ice cream. Something needs to be done because this is not the first time that Lillian has done this to me...

The staff was inexperienced, it took 10 minutes to have our order taken with only 1 group of 4 in front of us. While we were waiting to place our order the customer in front of me was double charged. He politely brought this to the attention of the shift lead who responded...Sorry they never taught me how to do a refund, I can't help you. ARE YOU KIDDING ME!! How can you be a shift lead and not know a simple process of customer service? She then walked away. Another girl came and took our order, we ordered 2 cones...it took another 5 minutes to receive our cones. I will not be back, the tables were a mess and with that type of service I would rather stand out in the cold and get a cone from an outside...