QDOBA Mexican Eats — Restaurant in Westminster

On 9/12 -Ordered online to this location at 5:42 p.m. with order indicating it would be ready at 6:06 p.m. I arrived in the restaurant at 6:10 and inquired about my order. They said they didn't receive an online order. I texted my wife and got a screenshot of it to show them- they then indicated that they were far behind and to please wait. There were several people in line ordering and I assumed since I brought it to their attention My ticket would be completed along with the other in-person customers. However they continued to help only the in-person customers. When I inquired about my order again the lady flippantly pointed to a huge stack of online orders that she said had to be prepared before I could receive mine (if they were that backed up, why didn't they simply stop accepting online orders until they caught up???). It got to be nearly 7:00 p.m. (Still no order) I communicated that I understood they were behind and understaffed, however I had to leave and could not continue to wait; I courteously asked for the way I could contact somebody to receive a refund. Rather than directing me to her manager or offering assistance, the same lady began yelling again about the stacked up orders ahead of mine; No one else at the restaurant could/would give me a contact phone number nor did they direct me to request the refund online, so I just left without my meal. I searched online and found a area of the Qdoba website allowing me to submit information about my visit and the problem with not receiving a meal and being billed. I submitted a report about the experience and received a response that indicated they had backlogged reports and someone would be in contact with me. It is now 9/16 and I have still not received any response Guess I will have to just dispute the charges through my credit card. Poor service and poor experience all...

I come to this location often as i work less then 8 minutes away and it’s a craving of mine every 2-3 weeks. Normally I get served by one or two of the guys and have never had a bad experience with them. I’ve had a girl one other time and had excellent service. I came in today and at first everything seemed as usual which is when i’d normally say 5/5 star but when i said “no salsas please” the girl who seemed nice at the start, proceeds to understandably mistakenly put verde salsa in my bowl, and when i told her i said no salsa she said “im sorry” and proceeded to look at me like i was going to list off the next item. I kindly asked her “could you remake it please” and she continued to get pissed off, literally throw the first bowl in the trash(first of all HUGE WASTE) secondly she started aggressively moving down the line tossing food in the new bowl getting food in other pans on the line(cross contaminating)i never ordered anything that had onions and onions ended up in my bowl somehow as well , rushing me off the line, to where i came to meet a nice guy who helped me finish at the register with pleasant manner after watching the entire interaction. For his service only is the service a 2 star rating. Less than 3 months ago I was working in food service as management and NEVER would this have been acceptable. one don’t waste food, either ask if they would like the second one still instead of wasting that food whether it be free or discounted, cause there goes your money out the door for your employees food wastage, none the less NEVER continue making something when you add something the guest DID NOT ASK FOR. we don’t come to pay for something we don’t ask for. kindly start over, finish the service KINDLY and NEATLY and move on...

The food is always excellent ~ I've been eating at this location for 16 years. However what I find unacceptable now is my inability to participate in the Rewards program. It's not that the lack of a free burrito every couple of months is going to bankrupt me but rather the lack of support in resolving my issue. It's the principle involved, not the free burrito.

Offering a "Talk To Us" link at least implies that someone is going to talk back ??? I submitted 2 tickets nothing.

When this issue first started, the male manager provided me a card for a free burrito for my inconvenience ~ terrific. However, I have now mentioned to both managers that I am in need of technical support to resolve my issues, having not heard back from my submission via "Talk To Us"

I informed Angie today that without access to the Rewards program, I would no longer go out of my way to eat at QDOBA rather than "the other burrito place" (Which I consider to be just as good food quality.) She apologized and said they always hate to lose a customer. What I believe was missing from her response was something like "Every customer is important to us ~ let me take your contact info so that I can take this issue to my manager is in order to escalate your need for technical assistance in accessing your online account so that you can continue to participate in our rewards program."

She did say that was a good point and casually put a piece of paper on the counter that effort too little too late her general stance was far too nonchalant to convince me that she cared whether or not I continued to dine at this location 2-4...