Wendy's — Restaurant in Westminster

I usually enjoy eating at Wendy’s, but my most recent experience was incredibly frustrating. I placed a very simple order: a sandwich with no tomato and no mayonnaise. I even double-checked with the cashier to make sure those changes were noted. They nodded and assured me it would be made the way I asked.

When I got my food and sat down to eat, I noticed immediately that there was a big slice of tomato right on the sandwich—exactly what I asked them to leave off. Not only that, but it was also slathered in mayonnaise, which I specifically said I didn’t want. It might seem like a small thing to some people, but I have dietary preferences (and honestly, I just hate mayonnaise). It completely ruined the taste of the sandwich for me.

I had to take it back to the counter, and although the staff remade it, there was no apology, no acknowledgment that they’d made a mistake. I had to wait again while my friends were already eating, and by the time I got my corrected sandwich, I wasn’t even hungry anymore.

Wendy’s has good food, but experiences like this really affect customer trust. If someone takes the time to customize their order, it should be respected. I hope they train their staff to pay more attention moving forward. This isn’t just about a tomato—it’s about caring enough to...

I just was in the drive thru why was out the drive-thru I seen there was a breakfast sandwich that was new and I had asked the people at the speaker what was on the sandwich because I would like it tomorrow morning there was a young lady on the speaker at first all of a sudden email got on the speaker and said well she only works Knights how would she know which I thought was completely rude I then ordered my food after waiting seven minutes to get to the window I was asked for my credit card and was told that it was $33.72 I gave him a credit card 7 minutes later ruffling someone else came up to me in the Drive-Thru window and asked me for my credit card again as if I wasn't charged I was treated very rude I would not recommend this place to anybody I feel like this place was not ran right that the people there did not care and to be serious I'm going home to throw away my food in order pizza cuz I think my...

Came with my 6 year old son who has sensory and emotional disabilities. He had a couple spills and was a bit loud a few times, typically he would've gotten upset feeling guilty or embarrassed. Which is why we can rarely eat out. The staff was so nice about everything. My son didn't feel overwhelmed, he even felt comfortable enough to go up and tell them about spilling his drink. He wasn't nervous at all about asking for their help to clean up because of how nice they'd been to him. They even had aspecial needs girl on staff who had ahard time with her speech and they manager himself was being very supportive of her. Even when she made asmall mistake that you could tell she was upset with the manager was still very comforting and reassuring and helped her correct it. I will definitely return to this restaurant. It's rare to find that level of customer service and I'm thoroughly impressed with the...