Chipotle Mexican Grill — Restaurant in Wheeling Township

Update: Decided to try again, and it was worse. It was busy and they still had the chairs stacked at 9pm. One guy ate on the booth side with chairs stacked on the table because their couple high tables were occupied with the permanent stools. It was dirty, trash cans overflowing inside and out. No iced tea. No corn. No sour cream. I’m done with this place. My burritos wasn’t great this time either.

Decided to stop in around 9pm to eat in before work (graveyard shift). From the outside it looked as if they were closing. All of the chairs were stacked on the tables. Kind of odd, they advertise they are open until 11 and the guy behind the counter confirmed this. But if you look around the place it looked as if they were closing in a few minutes. I got my burrito and drink, only to see they didn’t have the usual tea out. Containers gone. I would not have bought a drink if I knew if it wasn’t available. Also there were zero napkins available, I had to walk to the counter and ask. The floors were a disaster. Someone had started sweeping but stopped halfway through. I had to step over mounds of trash on the floor. I sat at 1 of the few tables that didn’t have chairs stacked on them (because they are high tops, their stools are bolted to the floor). My burrito was fine, hence 2 stars instead of 1. Overall the experience was very unwelcoming. If they just want to do takeout after 9 or whenever, they need to state this. I was obviously an inconvenience to them. I will happily go elsewhere before work when I want to grab a late bite. I get wanting to get a head start on cleaning and closing duties, but you were 2 hours out, not 10-15 minutes. Not...

First I want to let you know that I am a true connoisseur of all things Chipotle. I’ve eaten Chipotle on average 3 times a week, with some weeks consisting entirely of Chipotle dinners. I’ve been doing this for almost five years now. I’ve easily enjoyed 50+ free points entrees, just to put it into perspective… I travel for work, and a little over a year ago I began work here in Chicagoland. I tried 7 Chipotles within driving distance to my rented townhome (Rolling Meadows) and this location was by far the best…so as always, I decided to make this one my go-to until something went wrong, because something ALWAYS goes wrong at Chipotle…. …but not this one. Everything has been consistently great. They keep it clean and they don’t skimp on protein. That’s a big green flag for me. And the staff…I won’t embarrass any of my young newfound friends by giving their names, but they are all so great. Big personalities, never in a bad mood, always happy to see me. I love the vibe here. And the locals! Mt Prospect should be PROUD of their young people! All of the local high schoolers come here on the regular and they are so nice. Good clean cut kids that I’ve thoroughly enjoyed being around. It’s just a great place with great, consistent food and service. I will miss this Chipotle...

I always go to this chipotle but today the worked seemed super on edge, maybe stressed from a dinner rush but no excuse for this experience. It started with the worker moving fast when replacing the chicken and aggressively putting in a new container of chicken. The container in front of the chicken also was absent so, when he slammed it down I got splashed with hot water. I didn’t order chicken. Also, the steak and Barbacoa were not fresh. Neither was the guac. The workers were scraping the bottom of the buckets instead of replacing them. One of the bowls we had ordered green salsa instead the worker threw on sour cream. Ordered a drink, every single soda out of syrup. Upon reaching out to chipotles tech support, I got told I’d get a free drink… for being splashed, old food, and poor soda. After complaining about that, they offered a buy one get one free meal. So after being splashed (almost burnt with water), bad food, incorrect order, and distasteful soda, you gotta spend more money to...